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Accenture Retail Connected Store Bolt

Empower Store Associates to dynamically engage with Customers & their team

Overview

The Accenture Connected Store Associate Bolt Solution enables retail store associates to be digitally connected and dynamically engaged more than ever before.

Sophisticated dashboard for Sales, Operations, Workforce and Customers using Einstein analytics. Improved operational efficiency by empowering store manager with an organized and intuitive tools to manage team, tasks and store products and promotions.
Integrated case management with customer details allow associates to understand and address customer needs efficiently. Searchable product information and knowledge articles help associates solve issues with ease.
Einstein Chat Bot powered by NLP and AI models provides a conversational customer service to resolve customer queries. Minimizes the call center operational requests by reducing the calls to call center.

The Accenture Connected Store Associate Bolt Solution enables retail store associates to be digitally connected and dynamically engaged more than ever before. The platform provides associates at all levels and roles the one place to go for current information about their customers, store, department, merchandise, promotions, inventory, and operational details in a mobile first solution. Configurable components make deployment quick and easy. Improve customer service by providing a better associate experience. More seamless transactions result in a quicker response time, improved operational efficiency, and better compliance. Associates engage with their team on an integrated platform that gives you full visibility into store performance. The Bolt solution is built on Salesforce Customer Service Template.

Accenture's Achievements

Consulting

Global Partner

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