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Red Box AI Bridge for Salesforce Einstein and Red Box Voice Data Controller

Never miss a word: capture all calls across your organisation

Overview

Record & Transcribe calls from any Telephony System: o With the AI Bridge: Integrate with Einstein call coaching for AI-based speech analytics o With Voice Data Controller: Automatically align calls to Contacts, Accounts & Leads within Salesforce

See How Red Box AI Bridge for Salesforce Einstein and Red Box Voice Data Controller Works

Red Box AI Bridge for Salesforce Einstein: o Resilient recording from your existing UC or telephony platform o Seamless integration with Einstein Call Coaching o Track conversation trends such as competitor mentions o Surface coachable insights
Voice Data Controller o Calls and transcripts automatically aligned to a contact, account or lead o Call replay with Salesforce o Extract and validate data from conversations without having to take notes o Native Dashboards and reporting
Use cases: o Single customer view/KYC strategies o Monitor disclaimers and PCI DSS compliance o Comply with regulations such as Dodd Frank & MiFID II o Identify collection of consent or identification of PII for GDPR o Optimise sales performance

Red Box is a leading dedicated voice specialist, with an open and connected platform that records and transcribes 'AI-ready' voice communications from 55+ systems including telephony, UC, mobile, trading, radio & contact centre platforms. We are trusted by leading organisations for recording across financial, contact centre, government & public safety sectors (including six of the world’s top banks, 85% of global interdealer brokers, 1,700 call centres and over 70% of UK police forces) & we capture and secure millions of calls daily. The Red Box AI bridge provides 'AI-Ready' calls for Einstein Call Coaching to reason over to optimise sales performance, whilst our Voice Data Controller Application supports organisations in understanding the true Voice of the Customer and in getting that 360 degree customer view. Fast and accurate text representation of audio conversations provides a unique data set that delivers insight, supporting KYC strategies and enabling accurate reporting for sales, contact centre, customer service, marketing & compliance functions. Full ownership & control of captured data stored within your chosen on-premise, cloud or hybrid environment.