MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Red Box AI Bridge for Salesforce Einstein and Red Box Voice Data Controller

By Red Box

Never miss a word: capture all calls across your organisation

No Ratings
Starting at £12   GBP/user/month
Business Need
Customer Service

Record & Transcribe calls from any Telephony System: o With the AI Bridge: Integrate with Einstein call coaching for AI-based speech analytics o With Voice Data Controller: Automatically align calls to Contacts, Accounts & Leads within Salesforce

Compatibility

Salesforce Editions
Enterprise
Unlimited
Force.com
Developer

App Details

Version
Red Box Recorders/Red Box Recorders 1.13.0
Listed On
05/21/2018
Latest Release
03/04/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 5
Custom Tabs: 3
Custom Apps: 4
Lightning Components
Global: 3
App Builder: 2
Community Builder: 2
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.13.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/14/2018

Additional Details

Red Box is a leading dedicated voice specialist, with an open and connected platform that records and transcribes 'AI-ready' voice communications from 55+ systems including telephony, UC, mobile, trading, radio & contact centre platforms. We are trusted by leading organisations for recording across financial, contact centre, government & public safety sectors (including six of the world’s top banks, 85% of global interdealer brokers, 1,700 call centres and over 70% of UK police forces) & we capture and secure millions of calls daily. The Red Box AI bridge provides 'AI-Ready' calls for Einstein Call Coaching to reason over to optimise sales performance, whilst our Voice Data Controller Application supports organisations in understanding the true Voice of the Customer and in getting that 360 degree customer view. Fast and accurate text representation of audio conversations provides a unique data set that delivers insight, supporting KYC strategies and enabling accurate reporting for sales, contact centre, customer service, marketing & compliance functions. Full ownership & control of captured data stored within your chosen on-premise, cloud or hybrid environment.

Need help?

Red Box

Nottingham, UK

Other ResourcesTerms & Conditions