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Red Box AI Bridge for Salesforce Einstein and Red Box Voice Data Controller
Never miss a word: capture all calls across your organisation
- Business Need
- Customer Service
Record & Transcribe calls from any Telephony System: o With the AI Bridge: Integrate with Einstein call coaching for AI-based speech analytics o With Voice Data Controller: Automatically align calls to Contacts, Accounts & Leads within Salesforce
Highlights
Red Box AI Bridge for Salesforce Einstein: o Resilient recording from your existing UC or telephony platform o Seamless integration with Einstein Call Coaching o Track conversation trends such as competitor mentions o Surface coachable insights
Voice Data Controller o Calls and transcripts automatically aligned to a contact, account or lead o Call replay with Salesforce o Extract and validate data from conversations without having to take notes o Native Dashboards and reporting
Use cases: o Single customer view/KYC strategies o Monitor disclaimers and PCI DSS compliance o Comply with regulations such as Dodd Frank & MiFID II o Identify collection of consent or identification of PII for GDPR o Optimise sales performance
Provider Details
Unlocking the intelligence in voice For 30 years, Red Box has been the leader in developing voice software and working with our partners to enable customers to unlock the most powerful data set in the world: Voice. We are the world’s leading dedicated voice specialist and the only technology company capable of capturing all voice communications across global enterprises, SMEs, and across both new and legacy systems. Our next generation voice platform captures and secures millions of calls daily, for leading organisations across financial, contact centre, government and public safety sectors and can be deployed in Cloud, Hybrid or on premise
Pricing Details
Default Plan
£12 GBP/user/month