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SessionM Service Cloud Cartridge
Maximize Lifetime Value with Personalized Engagement and Loyalty
$500 USD/company/month
- Business Need
- Customer Service
- Requires
- Service Cloud
Unlock the power of your SessionM loyalty data into Service Cloud. Through Service Cloud, your customer care agents can view loyalty member profile data. In addition, agents can view and take action on points and offers right in the SessionM module.
Highlights
Real-Time Data: Orchestrate customer data from disparate sources into one operational profile. Leverage a real-time rules engine to trigger personalized engagement based on customer actions like purchasing a SKU, redeeming an offer, or entering a store.
POS Integration and Closed Loop Offers: Through SessionM’s integration with leading POS systems, gain visibility into real-time purchase recognition and attribution, and create single-use closed loop offers that can be redeemed at the point of sale.
Loyalty: Set up evergreen rules to reward high value engagement behaviors. Loyalty Cloud powers member account management, points/rewards, status/tiers, and personalized loyalty promotions. View real-time reporting to measure the impact on sales.
Provider Details
SessionM
Pricing Details
A separate SessionM license is required and sold separately. Contact SessionM at bryan.pawlak@mastercard.com or your Salesforce Rep for more details.
SessionM Service Cloud Cartridge
$500 USD/company/month