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Proton Text SMS and RCS Texting for Salesforce

Text clients, prospects, donors & volunteers and keep every reply on record

Overview

Native SMS/MMS for Salesforce®. 1-to-1 texting on any object, Proton Blaster for bulk sends, Flow automation and built-in opt-in/out management. Add-ons: RCS, Google Translate, link shortening/click tracking, and MCP Actions for Agentforce & Slackbot.

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  • EASY 1-TO-1 TEXTING ▸ Text Contacts, Leads, and Users from a Home or record page, Utility Bar or Mobile app. ▸ Link to any record ▸ Scheduled texts ▸ Send images & files ▸ Out-of-Office autoreply/forwarding

  • 5-STAR SUPPORT & THE BEST NONPROFIT PRICING ▸ Read our reviews — all five stars! ▸ Personalized support for setup and ongoing needs. ▸ Nonprofits pick a price from $79–$199/month. ▸ We help you join Twilio Impact for usage discounts.

  • BULK SMS & MMS BLASTS ▸ Blast to thousands of Campaign Members with Campaign reporting and opt-out. ▸ Blast to any List View or CSV import. ▸ Response handling, real-time error reporting, and Blast Analytics.

  • RCS RICH MESSAGING ▸ Proton Text RCS (add-on): verified business name and logo instead of a phone number. ▸ Rich cards, images, and reply chips. ▸ Read receipts. ▸ Automatic SMS/MMS fallback.

  • OPT-IN / OPT-OUT MANAGEMENT ▸ Comply with privacy best practices for opt-in and opt-out preferences. ▸ Proton Text sets opt-in/out automatically from replies to 1-to-1 texts, blasts, and notifications, including carrier keywords.

  • AUTOMATION & TEMPLATES ▸ Flow templates for reminders, Text-to-Case, Text-to-Lead and more. ▸ Trigger SMS Notifications from Flow or Apex. ▸ {!MergeVariables} personalize 1-to-1 texts and blasts; create your own.

  • AGENTFORCE & MCP ACTIONS ▸ Sms2Agent provides direct agent interactions via your mobile phone texting app. ▸ View Agent Conversations. ▸ Apex Action generates a transcript of all Proton Text conversations related to recipient or any recordId.

  • LINK TRACKING & TRANSLATION ▸ Proton Text Links (add-on): short links on your domain, with per-recipient clicks on reportable records. ▸ Proton GTX (add-on): real-time Google Translate in 100+ languages.

  • NATIVE INDUSTRY CLOUD INTEGRATION ▸ Nonprofit Cloud: link conversations to Fundraising, Gifts, Donor Management and Program Management records. Person-Accounts. ▸ Field Service Cloud integration ▸ Education Cloud integration ▸ NPSP & Households

KEEP EVERY TEXT CONVERSATION IN SALESFORCE Customers, donors, and volunteers would rather text than call or email. Proton Text puts those conversations on the right Contact, Lead, or any record, so the whole team sees the history and nothing lives on a personal phone. The 1-to-1 Messenger works like the texting app on your phone: talk bubbles, photos and files, emojis, and delivery errors shown in real time. Save time with scheduled texts, QuickResponse templates, and Out-of-Office autoreply and forwarding. Automate reminders, Text-to-Case, Text-to-Lead, and nurture flows with free Flow templates, or send SMS Notifications from Flow or Apex. REACH THOUSANDS WITH PROTON BLASTER Blast to Campaign Members, any List View, or a CSV file. Replies, opt-outs, and errors are handled automatically, and Blast Analytics shows the results. ADD WHAT YOU NEED RCS: branded, rich messages with SMS fallback. LINKS: short branded links & click tracking. GTX: real-time google translation. MCP: 15 actions that let Agentforce, Slackbot, Claude & ChatGPT text for you. 14-day free trial. Demos, free setup, and templates: see the Resources tab.

Categories

Business Needs
Sales
Customer Service
Agent Productivity
Industries
Communications
Education
Nonprofit
Personas
Administrator
Business User
Consultant
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Agentforce
Person Accounts
Community Builder
Managed Package
Lightning App Builder
Salesforce Mobile