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WorQ - Lead & Case Routing » Queue Live Stream

Live Lead & Case routing for faster response & better work load management

Overview

✔ Utilize Queues & get insight on teams performance ✔ Better work load management by routing leads & cases in real-time ✔ Minimize response time & increase customer satisfaction ✔ Address more leads daily & improve conversion rates

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  • Get an insight into Queues, collect volume & acceptance rate metrics and improve Queues utilization.

  • Optimize incoming Leads & Cases treatment by routing them to the correct team in real-time.

  • Setup in minutes. Minimal training for agents.

WorQ is a real-time Lead & Case routing solution.

Categories

Business Needs
Productivity
Industries
Financial Services
Professional Services
Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Lightning Ready
Managed Package