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Unbabel Translation Connector for Salesforce

No language barriers, just seamless global support

Overview

A secure, human-in-the-loop translation solution powered by Tower LLM, trained on customer support content. We combine AI efficiency with human quality assurance for seamless multilingual communication.

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  • Powered by state-of-the-art AI and human-in-the-loop expertise, Unbabel delivers enterprise-scale translations. We help you serve customers in any language with fast, native-quality translations of your support communications.

  • Boost your CSAT scores by helping your global customers in their own language without changing your Salesforce workflow.

  • Our customized translations and sophisticated tone of voice controls mean that you always sound like yourself in every language.

  • By utilizing translation memory technology Unbabel has a unique and secure that not only utilizes glossaries but TM’s to give your translations more context and thus the highest quality.

  • High security platform with ISO/IEC 27001:2022, ISO 9001, GDPR compliant, CCPA compliant, and EU–US Data Privacy Framework certified, include only system in its class with secure, monitored real-time live translator for our HITL services.

  • Unbabel COMET is an open-source neural framework and metric for automated machine translation (MT) evaluation. It more accurately predict human judgments of translation quality, outperforming older metrics like BLEU.

Customers are happier interacting in their native language. Timely multilingual support paves the way for a smoother customer experience — as well as improved first-reply, handling time, backlog, and CSAT. Your agents bring the support skills. We bring the language skills, no changes to your workflow required. Unbabel helps you build leaner, happier teams and put your resources towards strategic initiatives. Global enterprise businesses trust Unbabel to deliver native-quality translations of customer support tickets at scale. With Unbabel, Skyscanner saw its CSAT increase from 75% to 92% in a year. Unbabel for Salesforce helps your enterprise delight customers and empower teams in every language you need. Unbabel for Salesforce requires an account and subscription. To learn more and see if Unbabel is right for your business, please email sales@unbabel.com or visit https://unbabel.com/integrations/salesforce/.

Categories

Business Needs
Productivity
Customer Service
Translation
Industries
Consumer Goods
Healthcare & Life Sciences
Travel, Transportation, & Hospitality
Personas
Administrator
Business Operations Manager
Executive
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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