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Service Cloud Mobile

Mobile App For Customer Service Help Center

Overview

Service Cloud Mobile by Salesforce is an out-of-the-box, easy to use case management and productivity tool for Agents and Supervisors.

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  • The case feed shows you important changes to your cases

  • Reply to customers via email, Facebook, or Twitter

  • Configure which queues trigger notifications

Service Cloud Mobile by Salesforce is an out-of-the-box, easy to use case management and productivity tool for Agents and Supervisors. Built from the ground up, Service Cloud Mobile works for all editions of Salesforce. It's designed to be effortless to deploy, and requires no additional configuration by admins. Simply install the app and login with your Salesforce credentials. Just like that, you can grab your mobile device and pick up your work right where you left off! Some features we're most excited about are the case feed experience, replying via Email, Facebook or Twitter, bulk actions and configurable notification settings. The app works best with the Service Cloud Mobile managed package installed from the AppExchange in your org. To allow Service Cloud Mobile to send push notifications to users, have your admin install the managed package in your org. You'll also need the Service Cloud Mobile User permission set. URL: https://login.salesforce.com/packaging/installPackage.apexp?p0=04t1I000003RYqD

Categories

Business Needs
Customer Service
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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