Service Cloud Mobile

Is this app offline from App Store?

Cannot find this app in App Store when I type "Service Cloud Mobile". Anyone can advise?

Mediocre

This app is mediocre, it's UI was not thought out well for a smartphone. I struggle to view anything because everything is spaced out. Also, the notifications don't work half of the time.

App Badges??

It would be really helpful if badges could be enabled on the Service Cloud app. Users currently get an alert if there is a new case assigned to them, however the number of new cases is not clear when the app is not open. This could be displayed via the app badge. Any reason why this isn't part off the app - or is it on the roadmap??

case comments missing

It would be fantastic if users could create private/public case comments.

Lack of search capabilities is a huge miss out of the gate

I cannot wait to offer this to our team as it is super easy to navigate and find the information you need, as well as update information. The problem for our team is not being able to find the cases they need. We get 800 cases a week so not being able to search by case number renders it mostly unusable, the views are just not enough to get us there. Can't wait to see this in the spring release so we can re-visit at that time.

ERROR MESSAGE WHEN TAGGING A USER IN FEED POST

We have already logged a ticket with salesforce product team regarding below error message. ERROR MESSAGE WHEN TAGGING A USER IN FEED POST: "Apex trigger sf_scm.FeedItemTrigger caused an unexpected exception. contact your administrator: sf_scm.FeedItemTrigger: execution of AfterInsert caused by: System.DmlException: Insert failed. First Exception on row 0; first error: REQUIRED_FIELD_MISSING, Required fields are missing: [Message]: [Message]: (sf_scm)" But the salesforce case owner have mentioned that product 'Service Cloud mobile' does not have support. They have given the app exchange page link for reference : https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000Ecv29UAB And also they have mentioned please drop our review on the product and someone can look into it to enhance the usage.

Cannot install

Would love to install this, but we keep getting an error stating: FeedCommentTriggerHandler: Variable does not exist: LastEditById. This sounds like a standard field if it is being referenced in a managed package, but I cannot find it anywhere in our Org and we haven't made any customization to the Feed Item object.