Endava

Endava were an outstanding partner from start to finish. They took the time to really get under the skin of our business, understand what we were trying to achieve, and shape their approach around our evolving needs (and occasionally shifting priorities — they handled those with impressive calm and flexibility). They delivered a successful implementation of Salesforce Marketing Cloud, Salesforce Service Cloud, and Connectors, along with the data and backend services needed to make everything work seamlessly. Their professionalism, deep expertise, and collaborative style meant we always felt in safe hands. Most importantly, they didn’t just deliver a project — they’ve set us up for long-term success. The foundations they built across both Salesforce products and key organisational processes will support us as we continue to grow and mature. Prospective clients should know they’re getting a partner who truly cares about outcomes, adapts quickly, and operates with the highest level of professionalism.

Happy with the support that we have received so far and looking forward to have the same in future. Cheers!

What I like the most of our Endava teams is the engagement and the passion the people have for the products and services the are working for. The Endava teams have taken ownership even feeling our customers as theirs. It has been a great experience to work in such a setup which enabled easily the one-team approach.

The Endava team we had working on acquistion integration were excellent from start to finish. Razvan and the team in many occasions educated the business on best integtration solutions with an eye on future proofing/easy of management, and supported our in-house team on a number BAU activities given their very high level of expertise

Endava has been an amazing partner the past years and the services provided were excellent throughout the entire project.

Endava has been an amazing partner the past years and the services provided were excellent throughout the entire project.

In 2018, Nexi embarked on a strategic partnership with Endava to address the critical business challenge of revolutionizing our customer relationship management (CRM) capabilities within the DACH region, focusing on the development of new platforms like SmartPay and PSSP. Endava was selected for this pivotal role due to their unique combination of expertise in Salesforce solutions and a proven track record in delivering complex digital transformation projects. Their approach was not merely consultative but rather a comprehensive engagement that encompassed architectural design, development, testing, analysis, and product ownership. The collaboration was aimed at constructing a robust platform from the ground up, leveraging Salesforce components such as Sales Cloud, Service Cloud, CPQ, and CRM, among others. This endeavor resulted in a highly automated and fully digital CRM system, streamlining the sales and customer service processes and introducing an innovative merchant onboarding experience. Endava's contribution was instrumental in transitioning from a previous vendor smoothly, demonstrating their ability to "own" the platform, ensuring that it aligned with and propelled our business objectives. The value Endava brought to this project was not just in their technical proficiency but in their proactive management and deep understanding of our strategic goals. They have effectively transformed our CRM capabilities, enabling us to offer superior customer and merchant services, which is a testament to their commitment and expertise in Salesforce technologies. For organizations looking to embark on a similar digital transformation journey, it is crucial to choose a partner like Endava, who not only possesses the technical acumen but also deeply invests in understanding and achieving your business objectives. Their proactive ownership and comprehensive support throughout the project lifecycle have been key to our success.

Exceptional Long-Term Partnership

Endava has consistently exceeded expectations during our long-term collaboration on multiple projects. From the commercial team's understanding of our needs to the technical team's impressive skills, they've proven to be a top-notch Salesforce partner. Despite not emphasizing a multitude of Salesforce certifications, the technical team's expertise shines through, consistently delivering solutions that not only meet but often surpass our requirements. Endava's proactive approach to understanding our business challenges sets them apart. Their seamless coordination across teams, spanning Nederland, Germany, Romania (with the majority of the team), and the Republic of Moldova, even on parallel projects, has been key to our success. For organizations seeking a reliable and proficient Salesforce partner, Endava is a standout choice. We highly recommend them for their technical excellence, proactive collaboration, and genuine commitment to client success.

Our requirements can be complex at time and they have been able to understand what we were trying to achieve. The Endava team members have used their knowledge of the platform to come up with creative solutions, and stress testing those solutions with what-if scenarios to ensure that the solutions were suitable and future proof. They have delivered reliably on time and budget through excellent (yet flexible) project management methods. On a personal level, the team members are professional and friendly. It is a real pleasure to be working with the Endava team.

A reliable partner with solutions adapted to our needs, flexibility and seriousness.