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UJET for Salesforce Cloud Contact Center

By UJET

Transforming Customer Support for a Connected World

No Ratings
Starting at $10   USD/user/month
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Business Need
Customer Service

UJET is the innovation leader in cloud contact center software. Our ultra-modern multimodal omnichannel platform lets you truly optimize customer communications. Our actionable data intelligence and fantastic tools help your teams delight your customers.

Compatibility

Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
UJET_App/20200313 1.26.0
Listed On
01/23/2020
Latest Release
03/05/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 5
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 2
App Builder: 2
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.26.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
01/22/2020

Additional Details

UJET Provides: + UJET’s integration with Salesforce is designed to simplify the amount of work required to complete tasks. + Determine where and how end-user information is found. Available options include Contact Object, Person Account, Account, Sales Cloud lead, and Service Cloud Lead. + Send customers surveys to gain valuable feedback. UJET’s integration supports CSAT, NPS, and custom surveys. + Agents can attach session data to any activity object by default. Push call and chat session data can be sent to the UJET Session object. Multiple sessions can be attached to a single case. Files, actions, call session data (call and chat metrics), and transfers are all attachable. + UJET’s Agent Adapter simplifies the user interface so all information lives in a single instance instead of multiple tool management. Call and Chat adapters exist within the Salesforce environment. Auto-answer incoming support requests and display a multiple contact selection screen. + Real-time media sharing options like photo and video sharing and text input to increase issue resolution time. Option to view SMS text input from customers. Listen to voicemails and call back customers.

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UJET

San Francisco, CA

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