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UJET for Salesforce Cloud Contact Center

Transforming Customer Support for a Connected World

Overview

UJET is the innovation leader in cloud contact center software. Our ultra-modern multimodal omnichannel platform lets you truly optimize customer communications. Our actionable data intelligence and fantastic tools help your teams delight your customers.

See How UJET for Salesforce Cloud Contact Center Works

Allow customers to use smartphone features such as photos, video, messaging, and screenshots in real-time, providing more context for support agents to help resolve issues faster. Available for PSTN calls and through our SDKs for your native mobile app.
Intelligently route customers to appropriate queues, agents, or self-service options based on customer type, profile information, purchase history, and more.
Customized real-time reporting makes it easy to connect, access, and analyze session data, providing teams, managers and admins with the actionable insights they need to make strategic decisions for their customers and their organization.

UJET Provides: + UJET’s integration with Salesforce is designed to simplify the amount of work required to complete tasks. + Determine where and how end-user information is found. Available options include Contact Object, Person Account, Account, Sales Cloud lead, and Service Cloud Lead. + Send customers surveys to gain valuable feedback. UJET’s integration supports CSAT, NPS, and custom surveys. + Agents can attach session data to any activity object by default. Push call and chat session data can be sent to the UJET Session object. Multiple sessions can be attached to a single case. Files, actions, call session data (call and chat metrics), and transfers are all attachable. + UJET’s Agent Adapter simplifies the user interface so all information lives in a single instance instead of multiple tool management. Call and Chat adapters exist within the Salesforce environment. Auto-answer incoming support requests and display a multiple contact selection screen. + Real-time media sharing options like photo and video sharing and text input to increase issue resolution time. Option to view SMS text input from customers. Listen to voicemails and call back customers.