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Qlue - Intelligent Conversational Service
Serving the mobile customer with powerful, intuitive and personal support
- Business Need
- Customer Service
Qlue is a conversational service platform that combines the best of automation (chatbot) with human assistance and is tightly integrated with Service Cloud and Live Agent for enterprises to communicate with their customers and employees.
Highlights
Powerful - Qlue's conversation model can express any kind of interaction (questions, self-service, agent-assisted), is portable across messaging clients (Messenger, iMessage) and provides a messaging plugin for your native iOS or Android app.
Engaging Experience - Pioneering a hybrid type, touch and pick interface along with built-in and extensible intelligence and learning leveraging the latest AI, NLP and ML breakthroughs.
Enterprise Ready - Qlue provides pre-built connectors for seamless enterprise integration, tools and templates for the rapid development and deployment of conversation topics, and leverages modern SaaS platforms for security, performance and scale.
Provider Details
* Founded in 2015 – Venture funding by Wing Ventures * Seasoned management team with deep CRM, Middleware, Database, Integration, Security, and Search Experience * Focused on Enterprise B2C Companies who value consumer mobile experience
Pricing Details
You must pay for a product or service that is external to Salesforce for this solution to work.
Pricing is tiered and based on blocks of completed conversations - ranging from $0.50 to $0.15 per conversation.