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Qlue - Intelligent Conversational Service

By Qlue Inc

Serving the mobile customer with powerful, intuitive and personal support

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Business Need
Customer Service

Qlue is a conversational service platform that combines the best of automation (chatbot) with human assistance and is tightly integrated with Service Cloud and Live Agent for enterprises to communicate with their customers and employees.

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer

App Details

Version
QluePartnerDemo/QluePartnerDemoV1_3 1.3.0
Listed On
03/15/2017
Latest Release
03/04/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.3.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
03/14/2017

Additional Details

Qlue is a conversational service platform that enables organizations to provide messaging channels for their consumers to communicate with the business. Key features. * An intuitive interface that intelligently combines automation with agent-assisted service to create a single unified channel for consumers to engage with support. The solution can transfer seamlessly between automation to live-chat and back to automation with full context. * Powerful conversation modeling tools that allow business users to rapidly define and deploy conversation journeys or “topics”. Purely declarative solution, that enables implementing complex multi- step processes. * Support for a range of messaging platforms that include an embeddable native iOS/Android client, Facebook Messenger, iMessage, SMS. * Pre-built enterprise connectors to integrate with existing support systems, content management, and enterprise applications. Deep integration with Service Cloud & Live Agent. * Intelligence that allows the enterprise to continually improve the quality of service and interactions through the use of natural language processing, advanced machine learning, and artificial intelligence.

Need help?

Qlue Inc

Palo Alto, CA

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