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InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce

Customer Feedback Management for Salesforce

Overview

Improve retention, up-sells and customer experience. Two-way integration: Enrich records with Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES) Voice of Customer feedback. Trigger surveys based on events in SFDC.

See How InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce Works

InMoment makes it easy to create a complete customer journey feedback program with Salesforce. Connect your InMoment account to see your CX metric dashboard in Salesforce and instantly enrich your Salesforce records with customer feedback.
See NPS, CSAT and CES scores and feedback at the Lead, Contact and Account level. Several standard reports including NPS by Accounts for current month, previous month, current quarter and previous quarter.
Trigger surveys on any Salesforce object using workflows. For example, trigger a CSAT survey after support case closure, an NPS survey 60 days before renewal, or a CES survey at the end of onboarding.

SURVEY YOUR CUSTOMERS ANYWHERE: SaaS, Website, Force.com pages, Mobile, Email, or SMS Text ✓Customizable NPS, CSAT & CES surveys ✓Off-the-charts response rates ✓Real-time measure of customer sentiment ✓Never miss a trend ALIGN TEAMS AROUND CUSTOMER HAPPINESS -- Use the InMoment dashboard to analyze CX metrics by segment. Get AI-powered insights from qualitative feedback. ✓Improve retention ✓Increase referrals ✓Run A/B Happiness tests, and prioritize feature roadmap ✓Follow up with customers ACTIONABLE FEEDBACK THAT IS EASY & AUTOMATIC ✓Integration with Intercom, Slack, Zendesk, SEgment, Gainsight, Totango, Hubspot and more. ✓Auto-tagging identifies themes in customer comments. ✓Trigger surveys from Salesforce using Workflows. ✓ Enterprise features you need. Lightweight alternative to complex, enterprise solutions. Let us help you win customers for life. https://inmoment.com/digital-customer-experience-software/