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Wootric | Net Promoter Score Customer Feedback Surveys

By Wootric | NPS & Customer Feedback Platform
Wootric | Net Promoter Score Customer Feedback Surveys
2 Minute Intro to Wootric
Six Standard Wootric Reports including NPS by Accounts
Contact Record with NPS, CSAT, CES Score and Feedback in Salesforce Lightening
Account Level NPS, CSAT & CES Data in Salesforce Lightening
Advanced Set-up and Sandbox Available

Free

Rating

(4)

Listed On

2/3/2017

Latest Release

1/15/2018

CATEGORIES

Surveys
The Net Promoter Score platform for boosting customer happiness.

Wootric Net Promoter Score (NPS) for Salesforce: Improve retention, up-sells and customer experience. Enrich records with NPS, CSAT and CES Voice of Customer, customer satisfaction feedback. Trigger surveys, too. Lightning compatible.
  • Wootric makes it easy to create an NPS, CSAT & CES customer feedback program that integrates with Salesforce. Connect your Wootric account to see your CX metric dashboard in Salesforce and instantly enrich your Salesforce records with customer feedback.
  • See NPS, CSATand CES scores and feedback at the Lead, Contact and Account level. Several standard reports including NPS by Accounts for current month, previous month, current quarter and previous quarter.
  • Trigger surveys from Salesforce using workflows.
SURVEY YOUR CUSTOMERS ANYWHERE: SaaS, Website, Force.com pages, Mobile, Email, or SMS Text##✓Customizable NPS, CSAT & CES surveys ##✓Off-the-charts response rates##✓Real-time measure of customer sentiment##✓Never miss a trend####ALIGN TEAMS AROUND CUSTOMER HAPPINESS -- Use the Wootric dashboard to analyze NPS by segment. Our AI-powered insights from qualitative feedback.##✓Improve retention##✓Increase referrals##✓Run A/B Happiness tests, and prioritize feature roadmap##✓Follow up with customers####ACTIONABLE FEEDBACK THAT IS EASY & AUTOMATIC##✓Integration with Intercom, Slack, Zapier. ##✓Trigger surveys from Salesforce using Workflows.##✓ Enterprise features you need. Lightweight alternative to complex, enterprise solutions.####Let us help you win customers for life.####https://wootric.com########It is Wootric, not Wootrix, Wootrick or Wootrik.

Highlights

  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Enterprise, Unlimited, Force.com, Developer, and Performance EditionsEnterprise & Up
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 5
  • Custom Applications: 0
  • Custom Tabs: 0

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 0
  • App Builder: 0
  • Community Builder: 0

Requirements

Salesforce Edition
Enterprise, Unlimited, Force.com, Developer, Performance
Other System Requirements
No additional system requirements

Support While logged into Wootric, our customers typically reach out using Intercom Chat within the application. You may also reach us by email.

Additional Information

Package Name
Wootric NPS
Version
20180115 / 1.37.0
First Release
2/3/2017
Latest Release
1/15/2018
Languages
English
Wootric | NPS & Customer Feedback Platform
San Francisco
Founded
2014

Wootric is the Net Promoter Score platform for boosting customer happiness. Survey your customers where they are: on your website, in your SaaS or Mobile App, via Email and SMS. Use your Wootric dashboard to identify trends, analyze data and see aggregate customer feedback in real-time. Use our Salesforce integration to enrich customer and account records with NPS data to align your team around the customer, and take action. Easy install, and custom features for enterprise. It is our mission to help you win customers for life!

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