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InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce

By InMoment (formerly Wootric) | NPS CSAT CES customer surveys in Salesforce

Customer Feedback Management for Salesforce

Starting at $1   USD/company/year

Discounts available for nonprofits

Try It
Business Need
Surveys
Requires
None
Compatible With
Sales Cloud
Service Cloud
Marketing Cloud Engagement

Improve retention, up-sells and customer experience. Two-way integration: Enrich records with Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES) Voice of Customer feedback. Trigger surveys based on events in SFDC.

Highlights

InMoment makes it easy to create a complete customer journey feedback program with Salesforce. Connect your InMoment account to see your CX metric dashboard in Salesforce and instantly enrich your Salesforce records with customer feedback.

See NPS, CSAT and CES scores and feedback at the Lead, Contact and Account level. Several standard reports including NPS by Accounts for current month, previous month, current quarter and previous quarter.

Trigger surveys on any Salesforce object using workflows. For example, trigger a CSAT survey after support case closure, an NPS survey 60 days before renewal, or a CES survey at the end of onboarding.

Provider Details

InMoment (formerly Wootric) | NPS CSAT CES customer surveys in Salesforce
South Jordan, Utah
Social Impact
Pledge 1%
This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
Pledge 1%
Founded
2002
Website
Email

InMoment is the modern customer experience improvement platform for driving customer lifetime value. Survey your customers where they are: on your website, in your SaaS or Mobile App, via Email and SMS. Use your Wootric dashboard to identify trends, analyze data and see aggregate customer feedback in real-time. Use our Salesforce integration to enrich customer and account records with NPS data to align your team around the customer, and trigger surveys on any object. Easy setup and custom features for the enterprise.

Pricing Details

You must pay to use this solution. Discounts are available for nonprofits.

To request pricing for an InMoment plan that will enable you to push data to Salesforce and trigger surveys using workflows, please visit https://inmoment.com or email sales@wootric.com.

Default Plan

$1 USD/company/year

Lowest Starting Price