InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce

Best option for NPS

We've been happy customers of Wootric for almost 5 years. The integration is simple, works great, and is easy to set up workflows around. It's extremely reliable and has been a game-changer for how we use client feedback, and makes tracking my CSM teams follow-up extremely easy. We're also extremely grateful for their excellent customer service, willingness to listen to feedback, and their best-practice content is also excellent. Would highly recommend.

Simple Wootric and Salesforce Integration

We've been using Wootric to measure CSAT and NPS for about 18 months now. The Salesforce integration is great. After Cases close, we can send an outbound message to Wootric to send a CSAT survey, and when the reply comes in, the score gets updated in Salesforce immediately. The same is true for NPS. We send a daily batch of NPS eligible customers to Wootric from within Salesforce, and when the scores are recorded in Wootric, we see real time updates in Salesforce. The integration was fast and easy to implement.

Easy to implement NPS tool

This has been a great tool since we've fine tuned the settings. We use this with our client portal, and we've received great feedback from clients on ways to improve our tool. We've reacted and implemented changes more quickly as a result. And all the NPS data syncs in SFDC. The default reports are great; you get a dozen reports or so. We also use the Wootric NPS field as a variable when giving overall account health through a custom account score field in our org. Great product and great support.

Good Product

Wootric support uses a live chat or email feature so you can get help fairly quick. The product works great for our companies use case. Wootric has its limitations but the company has worked with us to figure out accommodations for those scenarios. Overall for the price and what you get, no complaints here.

Salesforce Integration is Disabled on Free Version

This should not be listed on the Salesforce App Exchange as a Free app. Once downloaded, the Salesforce integration option is disabled which requires you to contact them.

Love the real time feedback

having the surveys in app is awesome! we are getting actionable data that can help us make important decisions on how to improve our overall customer experience.

Wootric has changed the way we collect feedback and respond to our customers!

After only 3 months, Wootric has drastically changed the way we listen and interact with our customers. With Wootric's in-app Net Promoter survey we can collect feedback from our users in parallel with their use of our application. We have gone from collecting NPS responses quarterly to daily. This allows us to close the loop with customers immediately and constantly have a finger on the pulse of our user base. Additionally, Wootric segmentation and filtering features allow us to slice and dice our data to see NPS by customer, vertical and over time. We have also leveraged Wootric's integration with Amity to push survey responses to Amity.

Loving integrating systems

The hard part of having a lot of different applications is that there is great data in disparate places that is difficult and time consumer to access and analyze. Wootric helps me connect what my customers are saying directly into Salesforce so everyone in the organization can see it as soon as they look at an account. I can even send surveys after a support case is closed. I'm really happy with the ease of use and the support their team gives me. Great work Wootric!

Wootric SFDC Integration Streamlines NPS Analysis

The real-time integration of Wootric to SF allows my whole organisation to own the NPS metric. Account Managers, Product teams and Support teams can all collaborate on the reports now available due to the powerful SFDC integration. Having the historical NPS records against the contact and account level allows you to track improvements over time. Keep up the good work Wootric!

Wootric SFDC integration - the gift that keeps on giving

We are in the initial stages of rolling out this integration but so far it's been seamless. The ability to have smartly segmented NPS data was a big win in and of itself with Wootric. But to now have this customer data and feedback at the fingertips of every Salesforce user in our organization is HUGE! This means that those that are touching our customers are doing so more thoughtfully and improving the overall customer experience which is key to our core value - delivering happiness to our customers. Thank you to our always-available Wootric team as well. From the executive staff, our sales rep and CSM... they are all available within a moments notice.