Empolis Service Diagnostics for Salesforce

Additional Details

Service Diagnostics for Salesforce, combines analytics of remote asset data with contextual information about an engine that can be found in service information systems like Service Cloud, structured or even unstructured. What makes this Salesforce App unique, is being the mediator between the engineers and complex IT algorithms. To do so, Empolis has gathered a wide collection of vertical analytics ready to be used within your Salesforce org. The analytics methods used are developed based on the latest artificial intelligence (AI) achievements: in order to learn patterns and rules, cognitive methods of machine learning, such as deep learning, neural networks, dynamic time warping, combined with case-based reasoning, sequence pattern analysis and Baysian networks, have been developed. Industrial Analytics is not about algorithms in themselves, but about the understanding of a machine, its processes, and how to measure and predict its behavior. Only with Salesforce and the Empolis Apps you gain a whole new customer experience: from sensor data to service action built on the world’s #1 service platform!