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Language IO for Salesforce Enhanced Chat: Fast, accurate and secure translations

AI translation that's accurate, on-brand, and enterprise-ready

Overview

Chat with customers in 150+ languages, inside Salesforce. AI translation that's accurate, on-brand, and enterprise-secure, with zero data retention and linguistic expert services included. Live in a day.

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  • Accurate by design: Translations that reflect your brand voice, honor your product terminology, and stay clean. Language IO builds in your glossaries, prompts, formality rules, and toxicity filters so every customer interaction is accurate and on-brand.

  • Security without compromise: Your customer data stays yours. In-transit PII masking, zero data retention, and compliance with GDPR, ISO 27001, ISO 42001, HIPAA, SOC2, PCI-DSS, and CCPA. We only integrate with models that agree not to store your data.

  • We’re language experts so you don’t have to be: Technology built by language experts, backed by those same experts. Language IO helps you configure glossaries, formality rules, and quality reviews so your team can manage without a linguistics degree.

Language IO lets your customer service agents support customers in 150+ languages in real time, right inside Salesforce Enhanced Chat. No multilingual hiring. No new tools or workflows. No process changes. Your agents keep working the way they already do. Language IO handles the translation in the background with linguistic experts ready to assist. We’re the only solution that will contractually guarantee translation quality and latency SLAs. Setup takes less than 24 hours. We’ll prove it with a free POC.

Categories

Business Needs
Productivity
Customer Service
Translation
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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