Language IO for Salesforce Enhanced Chat: Fast, accurate and secure translations

Reliable Translation Tool For Salesforce

We've used Language I/O since 2023 for multilingual support across Sales and Service Cloud, and it's been a dependable part of our stack. Translation quality was consistently strong across the languages we needed (French, Italian, and Spanish), and the native integration meant agents never had to leave Salesforce to get accurate translations. We utilized it in live chat, the case record page (which has a feed-like component for subject/description and email messages translation), and an email draft translation feature where, when composing an email in a case, you click the translate button and it translates and replaces your typed draft in your chosen language. This all made it easy for our agents to work across different languages and helped reduce costs. Setup was straightforward and support was responsive whenever we had questions. Would recommend it to any team handling multilingual customer interactions in Salesforce.

Excellent Enterprise Translation Solution for Salesforce Platform

Salesforce provides native language support, but it doesn’t cover every language organizations may need. Language I/O fills this gap exceptionally well, making it possible to extend multilingual capabilities without introducing unnecessary complexity. The implementation process was straightforward and fast, allowing us to start using the platform with minimal effort. The quality of translations has been consistently high, helping us deliver a better experience to users across multiple languages. One of the aspects that stood out most was Language I/O’s enterprise readiness. The vendor provided comprehensive security documentation, including audit reports, penetration testing results, data privacy documentation, and SOC 2 compliance.

Language IO is Awesome

Language IO is awesome and works perfectly with SFDC. We use this for chat and email, it is just amazing.

Works great with our Saleforce chat translation needs

Chat translation is great with our reps. It automatically translates based on the customer's language. Customers are able to get an automatic reply in their language seamlessly. This enables all representatives to help our entire customer base, not just a specific language!

Value of Salesforce as centralized communication tool

I like that I can see different type of reportings about my agents, and this is also visible for them so they can improve in their own metrics. It is amazing all the tools that also can be linked to it so you can get all the information about a task an agent has with a customer either by email, chat or call, in just one place. We are now facing a new challenge inside of SF to go ahead and try and regroup customers that are part of a community, and have them sorted by individual cases, or group cases, depending on their contact requests.

Seamless global support with Language I/O

We have had a great experience working with Language I/O. The platform has helped streamline multilingual customer interactions and has made communication with customers across different languages much more efficient. The translation quality is reliable, and the integration with our existing workflows has been smooth. The team has been responsive, supportive, and proactive in addressing questions and enhancement requests. Overall, Language I/O has been a valuable solution in improving customer experience and enabling seamless global support.

Seamless global support with Language I/O

We have had a great experience working with Language I/O. The platform has helped streamline multilingual customer interactions and has made communication with customers across different languages much more efficient. The translation quality is reliable, and the integration with our existing workflows has been smooth. The team has been responsive, supportive, and proactive in addressing questions and enhancement requests. Overall, Language I/O has been a valuable solution in improving customer experience and enabling seamless global support.

Valuable Addition to Our Global Support Operations

Language I/O has been a valuable addition to our customer support operations. As a global organization, we support customers across multiple countries and languages, and the platform helps us communicate more effectively with customers in their preferred language. The integration fits well into our existing support workflow, making it easier for teams to handle multilingual conversations without relying on separate translation tools. This helps improve efficiency while maintaining a consistent customer experience. Overall, Language I/O has helped us better serve our global customer base and has become an important part of our support operations.

Excellent Tool

We've been using Language I/O at GM for the past several years, and it has been an invaluable tool for helping our advisors communicate effectively with customers who speak different languages. The platform makes it easy to bridge language barriers in real time, allowing our teams to provide a better customer experience without delays or misunderstandings. Its translation capabilities have helped our advisors build stronger connections with customers, improve communication accuracy, and ensure that important information is clearly understood. One of the biggest benefits has been the confidence it gives both our advisors and customers during conversations. Instead of language differences becoming an obstacle, Language I/O helps create a more seamless and inclusive support experience. Overall, Language I/O has been a reliable, user-friendly solution that has positively impacted our customer interactions and service quality. I would highly recommend it to any organization looking to improve multilingual customer communication.

"Must-Have" tool to connect users and agents around the world.

Language I/O has transformed the way our contact center connects with customers across languages around the world. Its real‑time translation is fast, accurate, and fully embedded in our agent workspace, also with a glossary where we can write some words that will be never translated. We have it on the chat channel, but is possible also to allow that on voice. One of the reasons we put it it's because Language I/O can translate between a lot of languages, in our case, polish was the difference once we did our Contact Center project. Also the Language I/O team is amazing and will help you when you have problems.