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Astrea Case Merge

By Astrea IT Services Pvt Ltd

Merge Your Duplicate Cases

Free  

Never requires payment

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Business Need
Productivity
Requires
Sales Cloud

Astrea Case Merge is a Salesforce native lightning component. The component is used to merge duplicate Cases in a Salesforce instance according to dynamically selected multi-criteria.

  • Case Merge Features

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials
Additional Requirements
Email to case should be enabled into the Salesforce Org.

App Details

Version
CaseMerge/CaseMerge 3.13.0
Listed On
03/29/2017
Latest Release
10/16/2024
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Community Builder
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 3
App Builder: 0
Community Builder: 1
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
3.12.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
04/12/2020

Additional Details

It supports point and click graphical user interface which is very simple and easy to use. By using this lightning component, Salesforce administrators can merge Cases with the help of following criteria: Subject, Origin, Priority, Status, Contact and CreatedDate range. The component merges the duplicate Case in the parent Case and also their related Email Messages, Comments, Attachments and Files. The component requires 'My Domain' to be enabled in the Salesforce Org to function properly. Users also have the option to delete the merged Cases and their related records upon merging.

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Astrea IT Services Pvt Ltd

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