Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics

Seamless CRM Integration, Stellar Support, and Rock Solid Call Quality

What I like the best about Natterbox HAS to be the communication (ironic, I know!). Everyone I've had the pleasure of meeting or working with at Natterbox has outshone every other external person I've worked with in the past. They're intelligent, they're genuinely human, and overall they're fantastic to work with. The interface and overall UX are incredibly intuitive. Because Natterbox integrates so flawlessly right inside our CRM, the automatic call logging and drag-and-drop call flows literally save our agents hours of manual admin work every single week. Performance wise, the call quality is rock solid and system downtime is a non-issue. This reliability directly contributes to a fantastic ROI. Using their voice transcriptions and sentiment analysis has completely transformed our QA process, allowing us to coach our team using real data rather than just guessing. It is a brilliant all around platform. International Scaling: Over the last year and a half, we have been scaling globally, and Natterbox has been a huge part of making this expansion possible and seamless. Massive Time Savings: The flawless CRM integration and intuitive UI have eliminated manual admin work, giving our agents hours back every single week. Future Proofing CX: We are also about to launch AI Agent, which will allow our customers to interact directly with the AI — a massive step forward in modernising our customer experience.

Transforming Our Contact Centre with Natterbox’s AI-Powered Platform

We have been using Natterbox within Salesforce as the core telephony platform for our Contact Centre for some time, and it has proven to be a reliable, well-integrated solution that supports our operational workflows effectively. The native Salesforce integration provides strong visibility of interactions and enables our team to manage enquiries efficiently while maintaining a high standard of customer engagement. More recently, we implemented Natterbox’s AI Assistant, which has significantly enhanced our Contact Centre capability. The AI Assistant helps triage and manage inbound enquiries, handling routine interactions and ensuring calls are directed quickly to the right team. This has improved responsiveness, increased team capacity, and allowed our staff to focus on higher-value conversations with prospective residents. The combination of Natterbox and AI has delivered measurable efficiency gains while maintaining a positive customer experience, and represents a practical, well-governed use of AI in a contact centre environment. The implementation of our AI Assistant was a smooth and highly collaborative process, with strong support from the Natterbox team ensuring a positive experience and successful outcome from day one.

Clearer Calls, Better Conversations

We brought in AI call analysis to get a clearer picture of how our calls were actually going, and it’s been a game-changer. It’s taken a lot of the guesswork (and “I think I did fine”) out of coaching and replaced it with real, usable data. Being able to see exactly where conversations go well and where they go a bit sideways has made feedback easier, fairer, and honestly a lot less awkward. We can now track improvement week to week, call out wins properly, and focus on small changes that actually move the needle. The biggest surprise has been how positive it’s been for the team. Everyone knows what “good” looks like now, calls are more consistent, and we’re having better conversations internally without adding extra admin or turning it into Big Brother. Massive thank you to Alison M our account manager and Juan L our delivery engineer for all of their help and answering 1000 questions.

Natterbox - call me impressed!

We've been extremely pleased with Natterbox, as it has significantly improved our communication capabilities across all our operations, sales and account management teams. The implementation process was nothing short of outstanding; Natterbox provided comprehensive guidance throughout, ensuring we were set up for success with a truly full-service experience. HUGE shoutout to Adam & Albert! Their support documentation and support team have been amazing, and their systems are inherently easy to use. Probably most important.. the product itself has been a substantial upgrade from our previous phone system, effortlessly handling our complex needs, including advanced routing. Furthermore, Natterbox has effectively addressed the needs of our diverse user base. Previously, we had an uneven setup, with our sales team having a great setup, but our customers experiencing a less-than-ideal IVR. Now, everyone is satisfied and working cohesively. Highly recommend Natterbox to anyone who is searching for an upgrade - they deliver!

Brilliant!

From the start of the implementation Jonny and Joel have been fundamental to a quick turn around!! Clear and concise with what the system does, how we can improve our customer experience and took time to learn our business needs. Having the team on site for go live was excellent, as they were there to make on the fly changes and help keep our staff on the phones! Working with Joel and Jonny was a pleasure and anyone who has them for their project will know exactly what I mean. Thanks Joel and Jonny!!!!

Professionalism and Expertise

Our experience with Natterbox, from discovery to go-live, was nothing short of exceptional! From day one, we were met with extreme professionalism, care, and attention. The implementation phase was carefully planned with a detailed timeline. The people we worked with were exceptionally proficient and went into extreme detail in our use case. Furthermore, Natterbox provided multiple internal and end-user training sessions led by friendly and knowledgeable professionals. So far, our team is very happy with the implementation and the overall quality of the product.

5 stars!

We recently implemented a new phone system with the help of Natterbox. The entire implementation went very smoothly, and we received excellent support throughout the process. The team responded quickly to all our questions, and the communication was always pleasant and professional. Jonny and Joel, a special thank you for your great effort! You really made sure everything is working well, and the transition went smoothly. We’ve had a very positive experience so far and are looking forward to continuing our collaboration. Thank you for your hard work and support!

Excellent Service & User-Friendly Platform

We recently upgraded our telephony system to Natterbox from another provider, and the experience has been seamless. Juan did an outstanding job guiding us through the transition, going above and beyond to accommodate our schedule—even outside business hours due to time zone differences. Natterbox offers a simple and easy-to-understand UI, along with great configurability and control, making it effortless to tailor the system to our needs. So far, our experience has been fantastic!

Good when it worked

So glad our three year contract finally ended. Goodness the amount of bugs we were experiencing was exceptionally challenging for our business and customers. Requesting support often required multiple follow ups, cases which spanned months to resolve, so much of the interface is stuck in the 'classic' Salesforce days (Lightning was launched in 2015), limited product evolution over our contract period, it took a year to support Enhanced Omni, and then when launched was exceptionally buggy. Other new functionality that was launched was half baked such as SMS (it couldn't even notify users of new messages when we reviewed it). Our AE was super friendly, but couldn't help the products shortcomings. Have since found better, higher featured, more innovative and better value products out there.

Natterbox Support and Services are Top Notch

We run a small but very busy Travel Agency (Harr Travel) and our main communication with clients is voice and email. Natterbox has done an excellent job for us and provides quick and easy service when we need support. Tony, Ben and their support team could not be better. I love that I can always get a person on the phone and there is minimal delay when we need assistance. Very solid team and great service from the team at Natterbox.