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Orange - Flexible Contact Center with Salesforce - Telephony | CTI | ACD | IVR

By Orange Business

A Contact Center and a CRM all in one, 100% Cloud-based

No Ratings
Starting at €15   EUR/user/month
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Industries
Government
Healthcare & Life Sciences
Business Need
Telephony

Flexible Contact Center with Salesforce is a cloud solution unifying the user experience with the Sales Cloud and Services Cloud. It provides IVR, ACD, call recording, fax, SMS, voice, and more features within one intuitive, easy-to-use interface.

  • Flexible Contact Center with Salesforce

Highlights

Flexible Contact Center is a cloud solution with ready-to-use integration with Salesforce. It utilizes the power of Orange as a leading telecom operator to deliver high quality voice services, handle your call flows, and guarantee security.

An intuitive interface gives you a unified view of omni-channel interactions. It offers agents and supervisors a complete work environment directly within Salesforce, eliminating the need for multiple applications and increasing your teams’ efficiency.

Reporting and data analysis from Salesforce are cross-referenced with Flexible Contact Center Statistics, helping you gain insight into your customers and enabling you to optimize each interaction.

Provider Details

Orange Business
Paris

Orange Business Services is a global telecommunications operator and IT services company. Our 20,000 employees support companies, local government bodies and public sector organizations in every aspect of their digital transformation. We help companies collaborate more effectively, operate more efficiently and engage better with their customers – connecting their people, sites and machines securely and reliably.

Pricing Details

An active Orange Flexible Contact Center user account is required for the connector with Salesforce to work. For full pricing, contact us.

Default Plan

€15 EUR/user/month

Lowest Starting Price

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Orange Business
by Orange Business
Orange Business is a global IT and communications services provider in 220 countries. We help companies collaborate more effectively and engage better with their customers, connecting their people, sites and machines securely and reliably.