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Orange - Flexible Contact Center with Salesforce - Telephony | CTI | ACD | IVR

By Orange Business

A Contact Center and a CRM all in one, 100% Cloud-based

No Ratings
Starting at €15   EUR/user/month
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Industries
Government
Healthcare & Life Sciences
Business Need
Telephony

Flexible Contact Center with Salesforce is a cloud solution unifying the user experience with the Sales Cloud and Services Cloud. It provides IVR, ACD, call recording, fax, SMS, voice, and more features within one intuitive, easy-to-use interface.

  • Flexible Contact Center with Salesforce

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Essentials
Additional Requirements
An active Orange Flexible Contact Center user account is required for the connector with Salesforce to work. Browsers: -Chrome (latest) -Firefox (latest)

App Details

Version
FlexibleContactCenterPackage/SR_5 2.73.0
Listed On
07/15/2021
Latest Release
03/04/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 2
Custom Tabs: 4
Custom Apps: 1
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English
French
German
Italian
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.73.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
06/29/2020

Additional Details

Create easy, enjoyable, and effective customer experiences thanks to Flexible Contact Center with Salesforce.   Simplify your administration: -Deploy quickly and maintain easily -Eliminate the need for other applications thanks to full integration with Salesforce -Manage your solution independently via the Selfcare tool   Increase productivity: -Decrease the amount of training needed by having agents use a single interface -Reduce agent effort and call handling times due to a complete work environment -Make better decisions thanks to a 360 degree vision of your customers and unified reporting   Personalize customer interactions: -Identify calls and route them to the right agent at the right time -Trace all interactions and automatically note call details in Salesforce -Empower teams to deliver quality service across any channel

Need help?

Orange Business

Paris

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