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Fullstory Behavioral Data Analytics

By Fullstory

Elevate customer support and sales with context from every user experience

Paid Add-On Required  

Payment required for external services or products

Industries
Financial Services
High Tech
Retail
Business Need
Customer Service
Sales Intelligence
Agent Productivity
Requires
Sales Cloud
Service Cloud
Compatible With
Sales Cloud
Service Cloud

Fullstory brings rich behavioral insights into Salesforce, giving support and sales teams real-time clarity on user activity without leaving the platform. See exactly what users experienced, with AI-generated session summaries and playback right in SFDC.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer

App Details

Version
fullstory/Fullstory 1.24.0
Listed On
11/06/2017
Latest Release
09/18/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Community Builder
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 7
Custom Tabs: 2
Custom Apps: 0
Lightning Components
Global: 4
App Builder: 4
Community Builder: 1
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.20.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
03/01/2024

Additional Details

AI Session Summaries for Service Cloud Reduce ticket resolution time drastically with instant, AI-powered context in Service Cloud. Agents get immediate summaries of user issues for faster, more effective resolutions. -Instant Answers: AI-generated summaries on Case/Contact pages highlight user goals, errors, and frustration. -Custom Insights: Define AI extraction with custom prompt profiles for relevant details. -Boost Efficiency: Crucial context helps agents diagnose issues without clarification, leading to quicker resolutions and happier customers. AI Session Summaries for Sales Cloud Focus sales teams on hot leads with actionable, AI-driven insights in Sales Cloud. Summaries analyze prospect usage for smarter, tailored conversations. - Identify Buying Intent: Instantly summarize strong product interest and key buying signals on Contact/Lead pages. - Understand Engagement: See used features or viewed pricing pages to gauge interest without full replays. - Accelerate Sales: Equip reps with precise context for personalized outreach, leading to faster conversions.

Need help?

Fullstory

Atlanta, GA USA

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