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Cvent Salesforce App | Event Management, Marketing & Registration
Empower Your Sales Team to Increase Event Attendance
- Business Need
- MarketingEvent ManagementMarketing Automation
- Requires
- Sales Cloud
- Compatible With
- Government CloudNonprofit SolutionsEducation Cloud
Cvent customers know meetings and events continue to be powerful channels in today’s marketing mix. With the Cvent Salesforce App, you can improve collaboration and allow your sales and field marketing teams to become key drivers of your events’ success.
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Showing 8 of 8 Reviews
Does not sync the data we need
This product will not sync donation data and event purchases the way Nonprofits need, and does not communicate with the Nonprofit Success Pack's Payments object. If an attendee purchases one or more items for an event AND makes a donation, CVENT *only* sends the total amount paid, and it's impossible to even see that the person donated AT ALL. Horrible service for nonprofits and misleading sales pages on their website and misinformed and misleading sales teams.
Hey Rebecca -- No. Until CVENT overhauls their integration, I would advise that anyone using Nonprofit Success Pack avoid using CVENT for anything that needs to integrate to payments, or who needs itemized purchases and donations synced into Salesforce. Unfortunately I'm not in a position to advocate for other tools since features are always changing, but there are definitely better solutions out there.
Great tool if you do not need an efficient integration with Salesforce
We have been using Cvent event management now for about 5 years and there have been lots of improvements in the platform. It is great to see they continue to be innovative in this space. That being said - some of their online self-support is difficult to follow, even for advanced admins & developers. Using the Salesforce plug-in leaves us having to manually trigger when data gets pushed over to Cvent so we have set up an API call to push data -it seems their integration support team is on the verge of "hostile" responses when we ask for a response code. They really deserve a one-star review for the support but the platform itself is more in the range of a 4 star.
Best-in-class integration with the software firms.
App is really great for overall event management. Features I liked the most are Task and activity tracking, Event Analytics/ROI and Opportunities details. Thanks!
A fantastic solution to an otherwise Previously pesky issue
Impressed with the effectiveness of integrating SF & Cvent, which has proven to save time, Provide insights we previously did not have, and work seamlessly! The streamlined solution you've been searching for!
I have suggested in CVENT Forum
This is a great. I have requested this a log time back. Like the integration with salesforce. As I am a SFDC admin.
Streamline lead/campaign management across both platforms and improve visibility of event engagement
We recently decided to try this app to get rid of all manual event creation, invitee list manual uploads and attendee status updates across both the platforms. This should help to increase productivity and minimize manual intervention. It should also help Sales/Marketing and other team who are not part of event management to be aware of event engagement across attendees and also make better use of lead & campaign management. It was difficult to track/identify leads generated from our events and hope this makes our process more streamlined.
Great integration between 2 of my favorite products!
I'm in Cvent and Salesforce daily and love that these 2 can talk to each other for my events. The most complicated piece is updating member statuses in Salesforce as this can only be done in Classic and not Lightening.
Great product
This is a great way to integrate two wonderful products and allow them to work seamlessly.
Hi Adam and Rebecca. My name is Ryan Costa, and I am the Product Manager of the Cvent Salesforce App and other integrations. Thank you for providing this critical feedback. First and foremost, I'm sorry to hear the integration is not meeting your expectations, and equally as apologetic that no one has helped resolve the issue. To not bury the lead: we likely have a solution for you to get more detailed financials, and other data, out of Cvent. You can reach out to your client success or sales representative and ask them to loop me in directly, and I can help provide more context and direction if they haven't been able to get you to where you need to be. For more context: our SF App is built to cover functionality for as many customers as possible. As such, we must define a general set of features and data that syncs, and we focus on what features are used most as well as what data is most often fetched using our APIs and work from there to include in the managed package. However, this is not our only way to integrate data between the two systems. When specific Cvent objects/fields are mission-critical to you, our teams should have caught that during the qualification process to help steer you to the best integration option. We have several options – from simple to complex – to help our customers complement the SF App or use one of our other integration options entirely. We can help find the best approach for you and hope to help you do that soon.