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Salesforce Case Deflection Reporting Package for Lightning Communities

By Salesforce Labs

Case Deflection Dashboard for Salesforce Lightning Communities

Free  

Never requires payment

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Business Need
Customer Service

Get insight into how well the Contact Support Form and Case Deflection components actually deflect cases from being created in your Lightning sites and communities. Note: Deflections by guest users aren't currently included. Check back for updates!

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Developer

App Details

Version
Salesforce Case Deflection Package for Communities/Spring 2018 1.1.0
Listed On
06/27/2018
Latest Release
01/09/2023
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
06/15/2018

Additional Details

When you install the Salesforce Case Deflection Reporting Package for Lightning Communities, a Community Case Deflection Metrics Dashboard is added to your org. The dashboard contains the list of reports below. You need to be using the Case Deflection Component in your Communities to generate the data for the reports. - Discussions with the Most Deflections - Articles with Unsuccessful Deflections - Discussions w/ Unsuccessful Deflections - Overall Case Deflection - Articles with the Most Deflections - Discussions with Potential Deflections - Most Helpful Articles - Most Helpful Discussions - Articles with Potential Deflections

Need help?

Salesforce Labs

San Francisco, CA, USA

Support Phone1-800-NOSOFTWARE
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