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Content Standard Checklist for Knowledge (formerly Article Quality Index, AQI)
Track and improve the quality of your Knowledge articles
- Business Need
- Customer Service
The Content Standard Checklist app helps track the results of quality audits conducted on articles. This version of the package is specifically created to work with Lightning Knowledge.
Highlights
Track the results of article quality audits on your Salesforce Knowledge articles. Conduct quality audits from the Article Record Home page with a Lightning Component
Evaluate the cumulative score (Content Standard Checklist score) for KCS contributors, to determine when they are ready to move to a higher-level KCS role
Monitor your overall organizational maturity around article quality
Provider Details
Salesforce Labs
San Francisco, CA, USA
Founded
1999
Salesforce Labs is a program that lets salesforce.com engineers, professional services staff & other employees share AppExchange apps they've created with the customer community. Inspired by employees' work with customers of all sizes and industries, these apps range from simple utilities to entire vertical solutions. Salesforce Labs apps are free to use, but are not official salesforce.com products, and should be considered community projects - these apps are not officially tested or documented. For help on any Salesforce Labs app please consult the Salesforce message boards - salesforce.com support is not available for these applications. Questions? Please visit https://success.salesforce.com/answers.
Pricing Details
Free
You can fully use this solution without payment.