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Content Standard Checklist for Knowledge (formerly Article Quality Index, AQI)
Track and improve the quality of your Knowledge articles
- Business Need
- Customer Service
The Content Standard Checklist app helps track the results of quality audits conducted on articles. This version of the package is specifically created to work with Lightning Knowledge.
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Showing 10 of 27 Reviews
Issues with Related article
We are having issues with this app. We get an error message that says 'The related knowledge article can't be found.'
Good tool however can't figure out how to run reports on the scores
Hello, How do I run reports on the app? Also we keep getting 86% if all check boxes are checked, shouldn't it be 100%? Thanks
Question about deployment errors
We have been using the Article Quality Index package for several years. Recently we have started encountering errors when deploying other code that all center around a lack of visibility to the ArticleType field. Has anyone else seen this? Thanks, Mike
Reporting inquiry
Like the app, but wanted to ask for your guidance. How can we report on knowledge WITHOUT content standard checklist record ? In this way we could determine which articles need grading.
Issue on deployment
Like the app just getting this error when loading a knowledge article: An error occurred getting the id of the related article, please check that the component is in the correct record page. Please can you help?
Hi Nathalie, Thank you for the feedback. The error you're getting is because you’re trying to add the Related Article component into the Knowledge Record page, and that component is meant to be used only on the Content Standard Checklist Record Page (already added by default). The Content Standard Checklist component is the one that goes on the Knowledge Record Page. I hope you find this information helpful.
Like the Product - need to be able to add own fields
Great way to audit the articles Right now the GitHub link under Details in not working
Overridden field label value not reflected for non English user
We have installed Lightning package, and configured couple of languages in 'Selected Language' (en_US, de, it). Overridden some of the questions by following the instructions provided in the guide, however, when the Non-English user (Germany) login , the original field labels are showing up instead of overridden label. However, updated field labels are reflected properly for English user.
Useful app, easy to setup and configure
We are happy with the latest version of the Content Standard checklist installed and have just one minor observation regarding the "Create Content Standard Checklist" page. Upon search the list view that shows up has a pencil icon - that seems to resize with the browser - at one point on the screen it was not visible and on a larger monitor the pencil becomes too big. Is there any fix we can apply?
Great tool but needs customizability
I like the OOTB questions and fields, but it would be a huge value add to be able to customize the layout and included fields and add questions unique to our instance. So far, I have had no success in customizing any of the above.
There are also use cases to have the ability to add additional fields. For example, a Comment field in the event the person performing the CSC is not the person that will be performing the Coaching Quite frankly, having this object be customizable to the degree that knowledge or case layouts are would be a huge value add
good KCS tool overall!
how can we upgrade the package to 1.14 please? looks like the latest version is 1.12.0 (released in april 2020) but your installation guide says different.
Hi Radek, We have been taking a look at your request and unfortunately there is no “out-of-the-box” solution to reference Knowledge with Content Standard Checklist content due to reference limitations when making and installing the package. Our suggestion and alternative solution may be to: 1. Generate a Checkbox type field in your Knowledge object. 2. Create a batch. 3. With the batch go through the object Article_Quality__c to check the Knowledge_Article_Id__c field (which is of type “text”) and then update the custom field CSC in Knowledge, to finally generate the desired report. It’s a long process but it’s the only workaround that we found. We hope you find this information helpful.