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PhoneIQ CTI | Phone System, Power Dialer, Call Center, Telephony, Mobile

By PhoneIQ

Modern Phone System & CTI for Salesforce

$28 USD/user/month

Pricing Details

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Industries: Horizontal Product

Business Need: Sales Productivity
Telephony
Dashboards & Reports

Requires: Sales Cloud
Service Cloud

Compatible With: Sales Cloud
Service Cloud
Education Cloud

More Details

The all-in-one CTI & contact center, 100% built for Salesforce. - AI-Powered Call Intelligence - Smart Dialers Suite - Live Coaching & Call Monitoring - No-Code Workflow Automation - Global Coverage & Reliability - Seamless Salesforce Sync

Compatibility

Requires This solution requires these products in order to work. Before you implement the solution, check that you have these products.: Sales Cloud
Service Cloud

Compatible With This solution is tested to work with and extends the value of these products, but doesn't require them.: Sales Cloud
Service Cloud
Education Cloud

Salesforce Editions: Enterprise
Unlimited
Developer

App Details

Version: PhoneIQ/September 2021 1.9.0
Listed On: 10/17/2019
Latest Release: 03/14/2023

Supported Features No Limits This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help Lightning Ready Optimized for Salesforce orgs that use Lightning Ready. Person Accounts Supports Salesforce orgs that use Person Accounts. Managed Package This product is installed in your Salesforce org as a managed package and receives automatic upgrades.: No Limits
Lightning Ready
Person Accounts
Managed Package

Package Contents If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help: Custom Objects: 10
Custom Tabs: 1
Custom Apps: 1

Lightning Components: Global: 0
App Builder: 0
Community Builder: 0

Languages: English

Security

Learn more about the Security Requirements for AgentExchange Partners and Solutions.

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.

Additional Details

REPORTING & ANALYTICS Leverage real-time reporting with Live Call monitoring, whisper and barge. Track overall performance with historical reports and correlate your PhoneIQ data with Salesforce data to measure the true impact of your contact center operation. SALESFORCE CALL ROUTING Automatically connect callers to the right agent with Salesforce powered IVR technology. Route calls to contact, lead, account, opportunity or case owners. ADVANCED CALL CENTER FEATURES Progressive call center technology built for modern teams. Top features include: IVR, Call Recording, Call Queues, Disposition Code, Queue Position and Avg. Wait Time Announcements, Advanced Call Controls, Supervisor Console, Reporting & KPI’s, Power Dialer, Call Tagging, Call Comments and much more! New features pop up every month at no extra cost. GLOBAL REACH Instantly expand your business presence globally with local or toll free numbers in 50+ countries, allowing you to sell and service customers as if you were based locally. Easily deploy agents anywhere in the world with our globally distributed network that spans across 4 continents and ensures rock solid quality and availability 24/7.

Need help?

PhoneIQ

Texas

Support Phone+18447054525

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