PhoneIQ CTI | Phone System, Power Dialer, Call Center, Telephony, Mobile

Perfect Fit for My Business

PhoneIQ fit perfectly into my business and played a huge role in our success. The local presence pool is by far the best feature. It significantly increased call answer rates and helped us connect with more customers, which directly impacted our results. The platform is easy to use, and the analytics made it simple to track performance and optimize campaigns. Looking forward to PhoneIQs future.

Efficient and Reliable Salesforce Telephony

Using PhoneIQ has completely changed the way our team works in Salesforce. The click-to-dial feature has saved so much time and makes it easy to reach clients directly without leaving the platform. The white glove integration and setup made everything simple, and the PhoneIQ team guided us step by step to ensure it fit perfectly with our workflow. Automatic call logging, screen pop, and detailed analytics help us stay organized, track client engagement, and make better decisions for our marketing services. PhoneIQ has made our work more efficient and improved the quality of our client interactions. I am really impressed with how much easier it has made our day-to-day, and I would recommend it to any business using Salesforce that wants a reliable, user-friendly telephony solution with excellent support.

Game-Changing Phone System for Salesforce Teams

PhoneIQ has been a complete game-changer for our organization. As a Salesforce-first phone solution, it delivers exactly what sales and support teams need: reliability, speed, and deep native integration. What really stands out is how seamlessly it ties into our Salesforce workflows. Call logging, screen pops, automated notes, and real-time analytics all work flawlessly. Our reps save time on every call, and management finally has the visibility we’ve been missing with other systems. Their customer support is also exceptional. The onboarding team made setup incredibly easy, and every question we’ve had has been answered quickly with personalized attention. If you run your operations in Salesforce, PhoneIQ is hands down the best telephony platform available. It’s boosted our team’s productivity, improved call quality, and given us the insights we need to scale. Highly recommended!

Would not recommend

We were initially impressed with their sales team, especially Iker, and decided to start with six licenses before expanding to the rest of our organization. They have some smart and knowledgeable people - Nahuel is really good, and their technology is comparable to other telephony providers. However, once the sales process ended, their engagement dropped significantly. The team seems too small and not well-staffed, and they’ve had trouble handling even basic support issues. We’re now reviewing other telephony options. We don’t feel confident moving forward with a company-wide rollout and will the 6 licenses as a sunk cost. Overall, it has not been a good experience.

Incredible Support and Product! 5/5

I researched several CTI Integrations, apps, etc. and after spending a good amount of time reviewing several on the AppExchange... PhoneIQ was the best. I am so glad I chose them to be our app in our Salesforce org. Their support team members, Maria and Courtlynd went above and beyond to ensure implementation and onboarding were a success. The platform is very easy to use and have a nice UI for all of our Users. I was surprised how quick we were able to things started, how inexpensive the product is, and how quickly we saw an immediate ROI. I'll continue to recommend PhoneIQ to anyone on the Salesforce Community as I want you to experience this great adventure with me!

Fit our needs far better than competitors

A highly useful dialing service that addressed our needs well, without asking us to break the bank. While most of the competitors we spoke with tried to sell us packages that came with lots of unnecessary features, PhoneIQ listened to our team and recommended their simplest package without any extra "fluff" included. The system's smooth integration within Salesforce - combined with the detailed instructions provided - makes installation and initialization easy. The sales and support team has also been helpful in getting our organization started, as well as working with us to answer any questions or difficulties we encountered. Overall, I would certainly recommend for any team looking for a phone service for either one person or a small team.

Best CTI available on appexchange

Working with the PhoneIQ team has been a delight. The product met our company's requirements and is extremely user-friendly, which is a huge win for us. As our relationship with the PhoneIQ team grows, I look forward to a rewarding partnership.

VERY happy with PhoneIQ

My needs were complicated. I answer and make calls for several independently owned businesses and I needed to be able to have greater control over who I'm calling---and what number I'm dialing from--than I was getting with the provider I was previously using. The Salesforce integration is seamless and being able to use my contacts views as dialing lists is such a beautiful thing... I'd love if they'd add texting, but they say it's in the works. Highly recommended.

Excellent interaction with SF

Since we implemented PhoneIQ in the company, it has helped me a lot to generate the reports, considering its integration with Salesforce, this generated an increase in productivity and shortened response times.

Great automatic activity capture into Salesforce

PhoneIQ is key to logging every activity correctly into Salesforce, helping to centralize the information and keep it updated. Excellent product!!!