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PhoneIQ CTI | Phone System, Power Dialer, Call Center, Telephony, Mobile

Modern Phone System & CTI for Salesforce

Overview

The all-in-one CTI & contact center, 100% built for Salesforce. - AI-Powered Call Intelligence - Smart Dialers Suite - Live Coaching & Call Monitoring - No-Code Workflow Automation - Global Coverage & Reliability - Seamless Salesforce Sync

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  • Modern Phone System for Salesforce PhoneIQ is built from the ground up for companies on Salesforce, delivering the best telephony integration for Salesforce Lightning. A truly unified communications solution that blends HD voice and messaging.

  • Multichannel CTI The only Salesforce CTI that delivers fully integrated voice and messaging. Leverage automatic call logging, disposition codes, tags, click to dial, screen pop, auto dialing and much more!

  • Salesforce Automations Dramatically increase agent productivity by creating custom PhoneIQ workflows that streamline Sales and Service processes within Salesforce, like: call logging, case & task creation and more.

  • Seamless Sales Engagement Integration Boost productivity with a native Salesforce integration that connects every call, SMS, and workflow directly into your sales engagement process. Empower reps to engage smarter, track activity effortlessly.

  • Intuitive & User-Friendly Experience PhoneIQ’s clean, intuitive UI boosts productivity from day one with effortless navigation, minimal onboarding, and a design built for Salesforce users.

  • Global Reach Expand worldwide with local/toll-free numbers in 50+ countries. Ensure crystal-clear quality, 24/7 reliability, and seamless global sales and support across 4 continents.

  • Seamless Sales Engagement Integration Boost productivity with native Salesforce integration- log calls, and workflows in real time to help reps engage smarter and close deals faster

REPORTING & ANALYTICS Leverage real-time reporting with Live Call monitoring, whisper and barge. Track overall performance with historical reports and correlate your PhoneIQ data with Salesforce data to measure the true impact of your contact center operation. SALESFORCE CALL ROUTING Automatically connect callers to the right agent with Salesforce powered IVR technology. Route calls to contact, lead, account, opportunity or case owners. ADVANCED CALL CENTER FEATURES Progressive call center technology built for modern teams. Top features include: IVR, Call Recording, Call Queues, Disposition Code, Queue Position and Avg. Wait Time Announcements, Advanced Call Controls, Supervisor Console, Reporting & KPI’s, Power Dialer, Call Tagging, Call Comments and much more! New features pop up every month at no extra cost. GLOBAL REACH Instantly expand your business presence globally with local or toll free numbers in 50+ countries, allowing you to sell and service customers as if you were based locally. Easily deploy agents anywhere in the world with our globally distributed network that spans across 4 continents and ensures rock solid quality and availability 24/7.

Categories

Business Needs
Sales Productivity
Telephony
Dashboards & Reports
Industries
Horizontal Product
Personas
Marketer
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Managed Package