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Utility Bot
A versatile chatbot for utility service providers’ multipurpose needs!
- Business Need
- Customer Service
Utility Bot provides utility service providers’ customers with real time information on outage and can handle requests like transfer/stop service, and energy usage. It can be easily adapted to the needs of different types of utility service providers.
Highlights
Achieve customer satisfaction goals: By automating commonly requests tasks, customer service agents can focus on handling complex issues
Adaptability: Utility bot can be easily tweaked to fit the needs of different types of service providers.
Intuitive: Friendly interactions that understands customers' needs and helps them in the most efficient way
Provider Details
Salesforce Labs
San Francisco, CA, USA
Founded
1999
Salesforce Labs is a program that lets salesforce.com engineers, professional services staff & other employees share AppExchange apps they've created with the customer community. Inspired by employees' work with customers of all sizes and industries, these apps range from simple utilities to entire vertical solutions. Salesforce Labs apps are free to use, but are not official salesforce.com products, and should be considered community projects - these apps are not officially tested or documented. For help on any Salesforce Labs app please consult the Salesforce message boards - salesforce.com support is not available for these applications. Questions? Please visit https://success.salesforce.com/answers.
Pricing Details
Free
You can fully use this solution without payment.