AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Utility Bot

A versatile chatbot for utility service providers’ multipurpose needs!

Overview

Utility Bot provides utility service providers’ customers with real time information on outage and can handle requests like transfer/stop service, and energy usage. It can be easily adapted to the needs of different types of utility service providers.

1 of 8

  • Achieve customer satisfaction goals: By automating commonly requests tasks, customer service agents can focus on handling complex issues

  • Adaptability: Utility bot can be easily tweaked to fit the needs of different types of service providers.

  • Intuitive: Friendly interactions that understands customers' needs and helps them in the most efficient way

Utility bot, a versatile and scalable chatbot for utility service providers that answers commonly asked questions. This bot is powered by Salesforce Lightning Platform and Einstein to make your service interactions seamless. It’s the ultimate helper that can assist with automation of repetitive tasks. Your customers will love this bot for its ease of use and your service agents will now have time to work on bigger issues. The utility bot can help your customers view or report outages by entering their zip code. Also, giving them the option to receive real time updates on outage via email or text. The bot can also be used to request transfer or stop services. No more waiting on a call to speak to an agent, utility bot will log this request instantly and also provide updates on the status of this request. Customers can also learn about their energy usage and know their bill payment status. Utility bot’s scalability and ease of use will help businesses deliver excellent customer care. It's your new virtual assistant to find answers and request services and all you need to do is ask!

Categories

Business Needs
Customer Service
Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Native App
Lightning Ready
Editable Code

More from Salesforce Labs

  • Analytics Adoption Metadata
    by Salesforce Labs
    Analytics assets linkage Dataset metadata Row counts in datasets
    Analytics

  • Einstein Intent Assessor
    by Salesforce Labs
    This Einstein Analytics template helps you visualize the accuracy of you Einstein Language Intent Models. You can quickly identify specific labels and utterances your model is struggling to classify.
    Admin & Developer Tools

  • Issue Box
    by Salesforce Labs
    Issue Box allows users to report issues along with critical session details. The user will add additional details about the error and, once saved, a Chatter alert will be sent to the admin.

  • Recruiting Manager
    by Salesforce Labs
    Recruiting Manager for AppExchange offers a structured, consolidated way to track and manage the recruiting process, so organizations have easy access to information about openings, applicants, candidates, and hiring goals.
    Human Resources

  • Quick Add Junction Records
    by Salesforce Labs
    Users can add multiple records in one go to any Junction object with this component given that there is a junction object connecting two objects with a Master-detail relationship.
    Admin & Developer Tools

  • Marketing Cloud Engagement Journeys for Salesforce
    by Salesforce Labs
    View the journey a contact, lead, case, or account is in, directly from Marketing Cloud Engagement. Give visibility to your entire company on how your customers are being contacted and make the right decision at the right time
    Marketing

  • Procurement
    by Salesforce Labs
    Procurement for AppExchange enables companies to standardize purchase requests, streamline purchasing processes, and gather data to support requests for preferred pricing from vendors.
    Finance

  • Checklist Manager
    by Salesforce Labs
    Checklist manager is a lightning component which is used to show a checklist (to-do list) of action items on any object record page.
    Feeds

  • Multi-Org Security Summary
    by Salesforce Labs
    Analyze and manage security across all of your Salesforce Orgs. Multi-Org Security Summary gives you the ability to manage and support security settings across multiple environments natively on Salesforce.
    IT Management

  • Charity Commission Search
    by Salesforce Labs
    A simple flow to allow users to query the Charity Commission API and update their Account details with information found there. In addition a hyperlink on Account will then that the user to the relevant page on the Charity Commissions website.