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Utility Bot

By Salesforce Labs

A versatile chatbot for utility service providers’ multipurpose needs!

Free  

Never requires payment

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Business Need
Customer Service

Utility Bot provides utility service providers’ customers with real time information on outage and can handle requests like transfer/stop service, and energy usage. It can be easily adapted to the needs of different types of utility service providers.

  • Anonymous Access Behavior

  • Logged In User

Compatibility

Salesforce Editions
Enterprise
Unlimited
Developer

App Details

Version
UtilityBotPackage/UtilityBotPackage 1.3.0
Listed On
09/17/2018
Latest Release
01/09/2023
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Native App
Lightning Ready
Editable Code
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 3
Custom Tabs: 3
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.3.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
08/13/2018

Additional Details

Utility bot, a versatile and scalable chatbot for utility service providers that answers commonly asked questions. This bot is powered by Salesforce Lightning Platform and Einstein to make your service interactions seamless. It’s the ultimate helper that can assist with automation of repetitive tasks. Your customers will love this bot for its ease of use and your service agents will now have time to work on bigger issues. The utility bot can help your customers view or report outages by entering their zip code. Also, giving them the option to receive real time updates on outage via email or text. The bot can also be used to request transfer or stop services. No more waiting on a call to speak to an agent, utility bot will log this request instantly and also provide updates on the status of this request. Customers can also learn about their energy usage and know their bill payment status. Utility bot’s scalability and ease of use will help businesses deliver excellent customer care. It's your new virtual assistant to find answers and request services and all you need to do is ask!

Need help?

Salesforce Labs

San Francisco, CA, USA

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