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Twilio for Salesforce: Send and Receive SMS in Minutes

Send and receive SMS using the platform you know and love

Overview

Easily add text messaging to Salesforce with the global leader in cloud communications. Use Salesforce data and components you know to customize SMS messaging and report on results. Learn more: https://www.twilio.com/salesforce

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See How Twilio for Salesforce: Send and Receive SMS in Minutes Works

  • ￫ Easily add text messaging to Salesforce Twilio SMS works out-of-the-box with the Salesforce data and tools you rely on everyday.

  • ￫ Instantly familiar, extremely flexible Customize text messaging using Process Builder, Lighting Components, Merge Fields, and more.

  • ￫ Communicate confidently on a reliable, global platform Twilio powers over 150,000 organizations, from startups to the enterprise. With one click, your message runs on a redundant Super Network, powering billions of interactions all over the world.

  • ￫ Enhanced Technical Support : We’ve overhauled our support model to bring you faster, expert-led resolutions. With a 2.2-day average resolution time - a 27% improvement over 2025 - team is more equipped than ever to handle complex technical inquiries .

  • ￫ Actively maintained — v4.159.2 now available Latest release includes security compliance updates and bug fixes. Passes Salesforce AppExchange security review. Continuously improved based on customer feedback.

Built for Admin Heroes •No Data Silos: Manage all inbound and outbound communications in one platform. •Simple for Your Users: As easy as texting on your phone, and integrates seamlessly with campaigns, contacts, and leads. •Scale to Any Size: Quickly manage permissions and preferences for your team of 2 or 2,000. Engage Customers and Constituents •Get People’s Attention: With a 98% open rate, text messaging breaks through the noise. •Increase Customer Satisfaction and Retention: Meet people where they are with a personalized text at just the right time. •Boost Team Productivity: Make more connections with fewer clicks using the group inbox and Process Builder. Features: •Two way conversations with contacts and leads •Bulk message builder to broadcast SMS to campaign members •Group inbox to manage all text messages in one place •Process Builder integration to trigger SMS with workflows •Delivery status notifications and reporting •Scheduling for outbound text messages •Opt-in/opt-out handling with standard and custom keywords •Twilio Apex API library to extend to any Twilio channel •15 standard reports to analyze engagement and results

Categories

Business Needs
Marketing
Industries
Communications
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Community Builder
Managed Package

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