Vivun

Great Product for Presales

Prior to using Hero by Vivun, I worked with homegrown solutions or no solution for Solution Consultants that couldn’t provide the scale or the insights I needed to make informed data-driven decisions about our organization. In addition, the Vivun team is so helpful in working with us to understand best practices and how Vivun uses Hero, available reports, and supporting us as we continue to adopt more of the product.

Good tool

Overall, Vivun has the potential to be a valuable tool for Pre-Sales teams, but there may be some areas for improvement in regards to alerts, administration, and tool customization.

Great way to improve SC efficiency and effectiveness

Vivun is a great tool to gain visibility into SC activity. Our company had a older version of Vivun and hadn't adopted many best practices. We were tracking activities, but lacking metrics and reports. The Vivun team was so helpful in working with us to understand best practices, available reports, and supporting us through a complete redesign of the product. We're still learning but so far, we're able to see so much more into what SCs are spending time on, where we're inefficient and drive better headcount justification reporting which is critical in this economy. My only complaint is that we don't have a View As option or ability to make changes in a sandbox- this slowed down our revamp about 2 weeks because we made some errors that effected our live environment. However, I can't say enough about everyone on the Vivun team who helped us resolve those issues and achieve our overall goals.

Great for more than just technical presales teams

Pro: Hero has allowed our small GTM team (Series B startup currently) to take our forecasting and reporting to the next level. While Hero as a standalone tool is fantastic, the added data in SFDC has opened up the doors for our AE team to forecast scheduled POCs and duration of active POCs accurately. In addition, we've implemented the presales stage to our standard reports to quickly identify any misalignment between technical sellers and the reps. The feature that allows both AEs and SEs to record Opportunity Gaps has also been very valuable for our product and engineering teams. From a UI perspective, the calendar integration is simple and efficient. The card view of the funnel is also very nice for those used to working with tools like Trello. The tie back to SFDC and not a custom data store is also helpful since it allows SalesOps and SEs the ability to update Hero activities and Deliverables while working in SFDC quickly. (Minor) Critique: We have a very technical team of solutions engineers, and I wish that Hero's API was documented/available for custom integration work. This can be circumvented by utilizing the SFDC API. However, the ability to take Hero to the next level with custom integrations and add-ons would be a welcomed update. On that note, additional packaged integrations (Productboard, for example) would be useful.

Easy to implement and super awesome post-sales team!

It was SO EASY to implement Hero by Vivun into our production environment. We were under a serious time constraint and the ease of use product and the hands on post sales team helped us reach out goals. Shout out to Jeff for being available to answer all our questions and guide us through the whole process.

Great Product with an Amazing Customer Success and Enablement Team

We've been Vivun customers for nearly two years. The product works very well given the hybrid approach one can take to create, update, and view records (either in SFDC or Hero's UI). Navigating their UI is super simple and straight to the point. It makes integrating with Salesforce and JIRA super easy. Customers are always asking for product enhancements and Hero helps us close the gap between pre-sales teams and our product management teams by allowing us to attribute dollars to product value. Beyond the product working great, the best part of being a Vivun customer is access to their people. Everyone is helpful and really mission driven.

Compatibility, Visibility and Accountability

The bi-directional sync with Salesforce allows me to easily keep my opportunities up to date, and provides a single pane of glass for management to see my work. It keeps me honest and accountable for all my work, and has been a great asset to my whole team. If I need to assist a teammate, it’s great that I can just look at all their opportunities in Vivun, complete with notes, to get me up to speed. Honestly, not too much is wrong with this product. If I had to say something it would be around the slowness of the UI. When I go to save a note, it takes longer than expected to save. The same thing when moving tiles on the kanban board, some UI slowness. The amount of time saved within the organization is massive, from the end user all the way up to the Executive Team. Execs no longer need to ask managers, who in turn ask end users about the status of opportunities. Since all the information from Vivun is available in Salesforce, no games of telephone are being played to keep track of pipeline.

Easy to Work with Integration - Buy It, Don't Build it.

Vivun is a great tool. In the ever-present of build it or buy it I'm glad we bought Vivun and didn't try to build something ourselves. The ambitious salesforce admin in me really wanted to build something in this category when my stakeholders first came to me with the need but looking back it's a good thing we didn't go that route and that we bought Vivun instead. So much potential to align sales, solutions, and product teams across any organization of any size.

Game changer for SE Teams

Vivun has solved so many operational challenges for my Solutions Engineering team. We've for years lacked tooling to accurately assess impact of R&D investments. As we constantly are expanding our markets we used to rely on spreadsheets to track gaps which was painful and not easily reportable. Vivun has helped us professionalize our product market fit assessments. Also the account management team has been great to work with. Very responsive and hands on with helping us drive adoption of tool.

Presales team is happy!

Our presales team is happy to have this tool which has helped automating lot of their presales stuff. They are on top of their things to do and up to date. Vivun team was very supportive implementing this tool.