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CallidusCloud ServiceMotivate

Motivate your service agents to master customer experience!

No Ratings
$20   USD/user/month
Business Need
Customer Service

ServiceMotivate is a performance management system that uses elements of positive psychology and gamification to incentivize customer service agent performance and drive contact center excellence.

  • CallidusCloud ServiceMotivate Product Demo Video

Compatibility

Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
A company must use the Case Object for managing cases.

App Details

Version
ServiceMotivate/Summer 2017 1.4.0
Listed On
07/12/2017
Latest Release
03/04/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 4
Custom Tabs: 4
Custom Apps: 1
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.4.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
07/10/2017

Additional Details

ServiceMotivate leverages the power of real-time, transparent feedback, recognition and friendly competition to motivate customer service agent performance. Through tight integration with Salesforce Service Cloud, the solution tracks and rewards agents for meeting key performance indicators of their service center such as quick issue resolution and case closure rates, data quality improvements, and customer satisfaction. ServiceMotivate automatically captures agent activities in Salesforce Service Cloud as they occur, which gives individual agents and managers immediate insights into progress and productivity. Agents are recognized and rewarded for quickly resolving customer issues and closing cases, updating customer information on cases and earning high satisfaction scores on customer feedback surveys. Agents see exactly where they stand at anytime in meeting daily and weekly goals set by their company and how they are performing compared to their peers. ServiceMotivate provides a more complete picture of agent performance because it uniquely combines agent productivity data with customer feedback survey data.

Need help?

Litmos

Dublin, California

Support Phone+1 (800) 774 4065
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