CallidusCloud ServiceMotivate
Motivate your service agents to master customer experience!
Overview
ServiceMotivate is a performance management system that uses elements of positive psychology and gamification to incentivize customer service agent performance and drive contact center excellence.
1. Motivate service agents to better resolve customer issues
2. Improve customer experience and satisfaction with your brand
3. Reduce service agent turnover by improving their job satisfaction
ServiceMotivate leverages the power of real-time, transparent feedback, recognition and friendly competition to motivate customer service agent performance. Through tight integration with Salesforce Service Cloud, the solution tracks and rewards agents for meeting key performance indicators of their service center such as quick issue resolution and case closure rates, data quality improvements, and customer satisfaction. ServiceMotivate automatically captures agent activities in Salesforce Service Cloud as they occur, which gives individual agents and managers immediate insights into progress and productivity. Agents are recognized and rewarded for quickly resolving customer issues and closing cases, updating customer information on cases and earning high satisfaction scores on customer feedback surveys. Agents see exactly where they stand at anytime in meeting daily and weekly goals set by their company and how they are performing compared to their peers. ServiceMotivate provides a more complete picture of agent performance because it uniquely combines agent productivity data with customer feedback survey data.
Categories
- Business Needs
- Customer Service
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpManaged PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsManaged Package