SearchUnify - Enterprise Agentic AI Platform for Salesforce

Made Administration a breeze and provided excellent analytics for Management

I would and have recommended this application to others. It was such an easy implementation and it made an immediate impact to our business. Cases decreased, CSAT scores improved, and admin changes were immediate.

Cutting edge Search tool with Amazing Support

SearchUnify's unified platform and seamless integration with Salesforce has provided a tremendous search tool for both our clients and internal staff that is easy to use and provides high level support and knowledge for our Products. The response and support of the Grazitti Team is second to none. They have been an integral part of the implementation, enhancement roll outs and continued support for our team and are very professional and just awesome to work with.

Drive your self service programs with rich and deep insights

Impressed with the ease of integration, quality of data insights, deflection opportunities, content gap analytics to enhance the self service programs. Very knowledgeable and timely support delivered by the Grazitti team.

Gain Deep Insights and drive your environment as you need.

The solution is very flexible and gives you industry best practice data points that enables you to drive your environment with insight and data vs guesswork. Next measure the impact of the changes you made and move forward to where you need to be. There are APIs for automation available and there is a connector to tableaux as well (for those that use that). For me that has used it for some time I still discover new features that helps me in my daily work. Thanks! Eric

Excellent Product Support

SearchUnify provides really cool features that's easy to use. Product works really well and useful pretty much every one who deals with customers. No maintenance burden. The coolest thing is the support team. They are available round the clock. Really appreciate the support team

Saves time, Easy to Implement, and Excellent Engineering Support

SearchUnify is helping us to fetch the relevant information to the Support engineers while resolving customer issues. It has been easy to implement, and it covers the sources that are of interest to us. We mainly search for similar support cases, Jira, Confluence, Helpnet, Lithium community, and StackOverflow. Showing matching results from different sources on the case page itself, helps us save time to search for information at various locations. SearchUnify's engineering and implementation team was very responsive and resolved the initial implementation issues very quickly. I must say that I was impressed by their speed of response.

Modern, unified search experience with fantastic customer success and engineering responsiveness

We have useful information for our site reliability engineers and our customers across multiple sources, from Salesforce cases to Jira tickets to user guides and KB articles. SearchUnify meets the modern expectations of a unified knowledge experience - a single search engine with all sources of information. In addition, SearchUnify helps to drive our customer self-service strategy by recommending knowledge as a case is being created. Finally, with the user journey mapping data in the admin panel, we are empowered to adjust and fine tune our content. Thank you to the SearchUnify customer success and engineering team for being so responsive to feature requests and even linking me to other KCS professionals.

SU Client Success and Support Experience

I was brought in mid-game to the SearchUnify Implementation with our company Knowledgebase, and the SU team was amazing at getting me up to speed on the integration. I had a direct pipeline to engineering to answer questions, made aware of upcoming releases, and given documented install procedures. Easy to work with and accommodating. The immediate acknowledgment from their support staff was superb, and they were able to help me with specific search tuning with little explanation needed from my end. Definitely looking forward to expanding our install.

Search Unify Mamba'20

We implemented Search Unify Search Clients within Service Cloud and our Customer Community this past June '19. This has allowed us to Index sources external to Salesforce and provide a deep search experience to assist Internal Users and Customers find answers quickly. Mamba'20 the latest release of Search Unify provided enhancements to Analytics reporting along with features such as Agent Helper which helps engineer find relevant cases and experts to further assist with case resolution. Enhancements to KCS within a case has also been a focal point and is closing the gap on a solid one stop solution for agents needing to create and modify article content from within the case. Grazitti Agents help answer our questions and resolve issues quickly and professionally.

Deep Behavioral Insight Provided by Search Unify

Our organization partnered with SearchUnify in early 2019 to provide global search functionality and reporting across multiple customer help resources. SearchUnify tools have made it incredibly simple to understand and improve search results for end users. The quality of the search data, provided in real-time, is providing the detailed information our support organization needs to create a dynamic and rich Knowledge Base. Additionally, the SearchUnify team has been incredibly responsive to address and resolve any questions or challenges that arise. Great tool, great team!