BlueSky

We intitially planned for roll out in December 2025 but because of our changing requirements the rollout only went out in March 2026. We had sufficient time to prepare our teams in Merchant Operations with enough access to Sandbox and testing environments allowing the teams to play and get used to the new environment. We opted to go in big bang and replace STrack - entire team implementation in one go. Day 1 was smooth sailing - longer call handling times because the team still had to get used to the new systems in real life scenario's but this normalised on day 2. We had to implement a few work arounds for email handling but this was known issue to us when we went live and had to be resolved after the fact. The team was also the first team in Capitec that used our Entity Resolver functionality - which was new to everyone and had took some time to develop properly. Afterwards we realised that Capitec had work that we had to improve on to get realtime data - this will be implemented in April. Overall great support from this team from analysis work, dev, training and implementation support. Thank you to every member of this team for the launch of phase 1 of our build.

BlueSky is a knowledgeable Salesforce implementation partner who took time to firstly understand our ecosystem and data architecture, as well as existing processes. The project team was very engaged and provided prompt responses. The end product deployed met our requirements and appropriate hands-on training was provided to the end-users.

What I truly appreciated was the proactive nature of the team, in not only understand the product but also in identifying and producing fixes for risks we werent always aware of. Always very responsive and informative!

Not enough emphasis on Out of the Box functionality and did not buffer the use of customization objects / fields.

Exactly that, the BlueSky team have developed a partnership. It feels like one team working towards a common goal. There is continuous support and it focuses on transformation rather than just change.

Bluesky is a fantastic partner with their knowledge around salesforce and their great way of managing a project within timelines and budgets

They are partners and not just vendors. They play to win where you company does

BlueSky fielded a light team to roll out our design and they kept improving and doing it faster, saving us money. They also worked very closely with our COE to ensure alignment and that gave us peace of mind and avoided technical debt.

This initiative was more complicated having different channels available to the different countries in the group, and this team handled the complexity well. They were also very good at explaining the new features and technologies to business.

The Blue Sky team was amazing at delivering a solution in a relatively short space of time. They were able to deal with ambiguity and assisted to provide structure to the project. The business expectations were met and everyone is extremely excited to utilise the new solution.