Interactive decision trees, workflow automation, troubleshooting

FlowEQ Reduces Complaint Processing Time by 50%

We are a medical device manufacturer where our primary source of complaints are from Service Records. We completed a time-study and identified half the time spent processing a complaint was copying/pasting information from ServiceMax into Arena (nearly 70% of the complaint fields). By implementing FlowEQ, we have been able to keep up with our incoming complaints and meet our Key Performance Indicators without adding additional headcount. Furthermore, as the FlowEQ Administrator for our organization, I find the tool incredibly user-friendly and am able to update and create new flows without having any software development experience.

Great Tool for Logic Driven Data Migration

We use the FlowEQ tool to migrate data between SalesForce and Arena during the complaint handling process. Use of FlowEQ has more than halved the amount of time spent entering complaints. The software's easy to use flow builder allowed us to reduce human error on data entry and reduce training required for the complaint handling process.

Integrates with Arena!

The Brightreps tool aids in the the SalesForce Complaint process with integration to Arena. Instead of manually typing information from SalesForce to Arena, the Brightreps tool allows for a more seamless process with less mistakes caused by manual entry. The Brightreps team were easy to work with as well!

Excellent Integration Tool

We set up the FlowEQ tool primarily for integrating SalesForce with Arena Quality Processes for Complaints. The Complaint initiation process and transfer of data from SF is now fully automated with the click of a button, this was not just a huge time saver for our QA team but also eliminated the occurrence of clerical errors previously associated with copying the data manually. The setup process pf the tool was easy and their continued support is excellent. We're now working on implementing other features of the workflow tool to help make our sales/operations processes more efficient within SalesForce

Arena-Salesforce Integrations

FlowEQ (Brightreps) offer a stable, scalable and configurable connector between Salesforce and Arena , which we have been using for past couple years in Production. This helps us integrate our Salesforce Cases with Arena Complaints, and thereby easily generate consolidated metrics for actionable business decisions. Another huge plus is the ease with which we can access their technical support. Area for improvement would be better insights into transactional logging, and easier instance replication (for sandbox/QA purposes).