Interactive decision trees, workflow automation, troubleshooting

FlowEQ lets you focus on customers and not on clicks. FlowEQ is a Lightning Component that connects your team with your unique processes and tools. - Reps on FlowEQ receive all the benefits of step-by-step instructions, automation, and integrations right from the case screen. - Admins can build and export process flows and publish updates in real-time to ensure reps are always working from current processes. - Analytics is always available and includes process heatmaps, time tracking, and rep feedback, allowing you to get the necessary data to improve your processes continuously.