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AC Knowledge Management Enterprise: OpenAI-Powered Knowledge Base on Salesforce

By Advanced Communities

Help users find information quickly & deflect up to 70% of support cases

$8,400   USD/company/year

Discounts available for nonprofits

Try It
Industries
Financial Services
Healthcare & Life Sciences
High Tech
Business Need
Collaboration
Document Management
Agent Productivity
Requires
Experience Cloud
Compatible With
Sales Cloud
Service Cloud
Experience Cloud

Boost the standard capabilities of Salesforce Knowledge—now powered by AI! Our app is built natively on force.com for perfect compatibility. Share documentation with customers/partners using OpenAI-enhanced search, while encouraging smarter self-service.

  • See AC Knowledge Management Enterprise Salesforce knowledge management app in action

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Experience Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Experience Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
You need to have Experience Cloud and Lightning Knowledge enabled on your org and at least one Community license.

App Details

Version
AC Knowledge Management Enterprise/AC_KnowledgeLE_v3.6jun26 3.6.0
Listed On
12/26/2017
Latest Release
06/16/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Community Builder
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 22
Custom Tabs: 19
Custom Apps: 2
Lightning Components
Global: 24
App Builder: 0
Community Builder: 8
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.304.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
01/22/2025

Additional Details

OpenAI-Powered Intelligent Search and Recommendations deliver faster, more relevant article results to users — boosting self-service and satisfaction. Our AI integration enhances both standard filtering and advanced navigation configurations: users can easily search one knowledge base or browse structured guides and manuals. User-Created Articles: Empower your community to contribute valuable content. Articles are saved as drafts until reviewed and published by knowledge managers. Content Collapsible Sections: Navigate directly to any article section without endless scrolling, thanks to expandable sections and anchor links. Article Following & Subscription: Site members can subscribe to articles and get update notifications via email. Rating System: Collect feedback with 5-star or thumbs-up/down ratings to understand article impact. Multiple Knowledge Bases: Manage knowledge bases for multiple products, each searchable separately. Landing Pages for Data Categories: Build unique landing pages organized by category. Case Deflection Analytics: Track case deflection metrics, including page visits, article views, and deflected cases, to measure knowledge base performance.

Need help?

Advanced Communities

London

feedback@advancedcommunities.com

Support Phone+4420 3051 0075
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