AC Knowledge Management Enterprise: OpenAI-Powered Knowledge Base on Salesforce

Great Knowledge Management Tool — Easy to Use and Effective

Our team tried the free version of AC Knowledge Management Enterprise, and it has been a great addition to our Salesforce environment. The app is easy to set up, customizable, and helps users quickly find information. Even with the free version, we noticed how it can help reduce support cases and improve self-service. Highly recommended for teams looking for a reliable knowledge management solution!

Makes Following a Knowledge Article Easy!

Our company utilizes the "follow" option as many of the components offered by Advanced Communities. This is especially critical when we have knowledge articles related to security advisories, end of life, or product updates as it allows us to encourage our customers to log in and follow articles for updates. The only downside is when a new version of the article is published, the notification that is sent to all of the followers only states that the article has been updated and gives a link to it. This would be a 5 start rating if it mentioned, or gave the knowledge article publisher an option, to add a note as to what changed in the article. Many times when we do bulk updates to articles (such as changing the product names) Salesforce will publish the update as a new version and will spam our followers. When this happens on a security advisory it causes unnecessary panic to our customers.

Outstanding product - incredible team.

AC Knowledge has delighted our customers and given them more confidence in our team and product. The beautiful, customizable interface, ability to subscribe to articles and get email updates and so much more. How do you put a price to increased customer confidence - it is invaluable. The AC team continues to inovate new ways to make our learning library come alive while we focus on our own product which is where we should be focused. A review would be incomplete without mentioning the incredible implementation guided support - nothing short of incredible. Thank you AC team for your work and cheers to a long working relationship.

A great upgrade to your community knowledge supported by a top-notch team

AC Knowledge is really the only game in town if you want to significantly improve your Salesforce customer community without a ton of custom coding. Data category structure, navigable hierarchy, sort key control, nice CSS styling, print to PDF, article following and notifications, and more (we aren't even using everything they have yet). On top of a great product, they have a wonderful sales and implementation team who helped us configure and launch, and they even incorporated a few of our suggestions into the product, benefiting everyone. A+ for both the product itself and their team!

Solid product and quality support!

Our company has greatly benefitted from the product, but even more so from their support team. They are readily available to provide support and assistance in a timely fashion when the rare issue comes up. Thank you!

Prompt and professional troubleshooting team!

Even the simplest package can have moments to troubleshoot. My team has greatly benefitted from the comprehensive product, but even more so from their support team. They were quick to lend support and assistance in a timely fashion. Thank you!

Simple and Easy but Powerful

This app has expanded the service offering for our customers and made self-support so simple and easy. The setup is simple and fast and the support has been great!

Amazing features and customer support

This app fills so many gaps in the standard Salesforce offering. Sleek, well thought out components took our customer support portal from mediocre to amazing. Customer support has also been excellent, responding quickly with the right answers. This has been really amazing for me, as I'm not well versed on the more intricate subtleties of Salesforce.

Easily Configurable Community App

We installed Advanced Communities app couple of month ago. Since then AC team has been a true partner and helped us whenever needed. It was a complex implementation given that we have multiple products and categories to cater to community users. AC was the best fit to address this complexity.

Incredibly responsive team

We have multiple products that have different knowledge categories depending on the product. The built in knowledge topic management could not display only the topic for one product to a customer that had only bought that one product. When we found the AC knowledge product it was a perfect fit for segregating the knowledge articles and categories to customers based on the product they chose. The implementation involves a lot of permissions to get it to work and we struggled with the permissions. But the AC team jumped in and helped us get the permissions right and has continued to help us when we run into glitches. I would consider our implementation in Salesforce to be complex and the AC team has been incredibly responsive and helpful every time we have found an issue.