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Cx MOMENTS AI Detects and Reports Customer Support Issues in Salesforce Cases

Analyze, Trend, and Report Customer Support Queries in Salesforce Cases

Overview

Cx MOMENTS AI solution analyzes the free text contained in your Salesforce Support Cases to automatically detect & trend your customers problems. We do NOT rely on the tags manually put by your agents. Click GET IT NOW to start your FREE TRIAL.

See How Cx MOMENTS AI Detects and Reports Customer Support Issues in Salesforce Cases Works

INSTANT REPORTS ON CUSTOMER ISSUES ✔ Instantly export dashboards into a beautiful PowerPoint. ✔ Configure in a few clicks your web reports and widgets and share them with your colleagues. ✔ No BI expertise required.
ESCALATIONS TO OTHER TEAMS ✔ View the trend of a recurring issue, collect the associated Cases for evidence, and share it all in a few clicks. ✔ You can now instantly escalate a recurring customer issues to other teams for a permanent fix.
COLLECT PRODUCT FEEDBACK ✔ Collect customer feedback on specific products or features to share them with your Product team. ✔ Track feedback for existing product and for new ones, by configuring Cx MOMENTS detection before or at product launch.

Cx MOMENTS analytics automatically categorizes your customer support cases by using NLP (Natural Language Processing) to understand the free text contained in each Case. We do NOT rely on the tags or categorisation manually put by your Customer Support Agents. Cx MOMENTS detects questions, product mentions, bugs and recurring issues that regularly crop up in your customer support conversations. Our dashboard is easy to use. In a few clicks you can trend a specific issue, view all the related Cases, see what customers say about each issue, and instantly export these to a csv file or a PowerPoint presentation, so you can share this data with other teams and with Exec Management.