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Cx MOMENTS AI Detects and Reports Customer Support Issues in Salesforce Cases

By Cx MOMENTS

Analyze, Trend, and Report Customer Support Queries in Salesforce Cases

No Ratings
Starting at $400   USD/company/month
Business Need
Customer Service

​Cx MOMENTS AI solution analyzes the free text contained in your Salesforce Support Cases to automatically detect & trend your customers problems. We do NOT rely on the tags manually put by your agents. Click GET IT NOW to start your FREE TRIAL.

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer

App Details

Listed On
03/25/2019
Supported Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Lightning Ready
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
03/22/2019

Additional Details

Cx MOMENTS analytics automatically categorizes your customer support cases by using NLP (Natural Language Processing) to understand the free text contained in each Case. We do NOT rely on the tags or categorisation manually put by your Customer Support Agents. Cx MOMENTS detects questions, product mentions, bugs and recurring issues that regularly crop up in your customer support conversations. Our dashboard is easy to use. In a few clicks you can trend a specific issue, view all the related Cases, see what customers say about each issue, and instantly export these to a csv file or a PowerPoint presentation, so you can share this data with other teams and with Exec Management.

Need help?

Cx MOMENTS

Ireland

Cx MOMENTS technical support is provided via in-App online chat or via email. Training is available via web sessions, with free on-boarding during the trial period.

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