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Cx MOMENTS AI Detects and Reports Customer Support Issues in Salesforce Cases
Analyze, Trend, and Report Customer Support Queries in Salesforce Cases
- Business Need
- Customer Service
Cx MOMENTS AI solution analyzes the free text contained in your Salesforce Support Cases to automatically detect & trend your customers problems. We do NOT rely on the tags manually put by your agents. Click GET IT NOW to start your FREE TRIAL.
Highlights
INSTANT REPORTS ON CUSTOMER ISSUES ✔ Instantly export dashboards into a beautiful PowerPoint. ✔ Configure in a few clicks your web reports and widgets and share them with your colleagues. ✔ No BI expertise required.
ESCALATIONS TO OTHER TEAMS ✔ View the trend of a recurring issue, collect the associated Cases for evidence, and share it all in a few clicks. ✔ You can now instantly escalate a recurring customer issues to other teams for a permanent fix.
COLLECT PRODUCT FEEDBACK ✔ Collect customer feedback on specific products or features to share them with your Product team. ✔ Track feedback for existing product and for new ones, by configuring Cx MOMENTS detection before or at product launch.
Provider Details
Cx MOMENTS AI solution automatically detects and trends customer support issues in your Support Cases. In a few click, you can report on which support queries drive the most support activity, find all the related cases, discover what customers say about each of your products or features, and rapidly do root cause analysis by detecting which issues correlate together.
Pricing Details
Our pricing model is based on the number of Cases analyzed by the solution. Contact us for a detailed pricing.
Default Plan
$400 USD/company/month
Free trial available for 30 days