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Private ListingThis listing is private and can't be found by searching or browsing AgentExchange.

Solution for Telco

Telecommunications Solution

No Ratings
Partner of the Year
Free  

Never requires payment

Requires
Experience Cloud

A single digital platform that enables efficient customer service activities and internal processes designed for Telco companies

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Experience Cloud
Salesforce Editions
Professional
Enterprise
Unlimited

App Details

Version
BWTelcoBoltSolution/TelcoWinter18 1.0.0
Listed On
11/14/2017
Latest Release
03/03/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
11/13/2017

Additional Details

Logging a case, how a Customer Service Agent can utilize Lightning Flow to resolve customer cases, and how service requests are managed and distributed to Field Agents. -Entitle & verify customers -Resolve cases -Escalate issues -Manage device replacements -Manage service requests -Assist with service activation -Add mobile services or device -Reduce churn -Data & minutes top off

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IBM

Armonk, New York, USA

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