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DX Monitoring & Deepest Insights, 360° Observability – GermainUX

By Germain UX

Boost User Adoption | Eliminate Friction | Maximize Productivity

Freemium  

Payment required to increase usage, users, or features. Discounts available for nonprofits.

Industries
Horizontal Product
Business Need
Customer Service
Sales Intelligence
Agent Productivity
Requires
Sales Cloud
Service Cloud
B2C Commerce
Experience Cloud
Compatible With
Sales Cloud
Service Cloud
Experience Cloud

GermainUX detects and explains digital friction across UX, workflow, and technology in real time — and automatically resolves issues when it’s safe to do so. Built for Salesforce CRM, eCommerce, and others. Book a demo or start your risk-free trial today.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
B2C Commerce
Experience Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Experience Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Supported Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Lightning App Builder
Salesforce Mobile
Languages
English
This solution is API only and doesn't have an interface

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/17/2023

Additional Details

GermainUX is a Digital Experience Platform designed for product, marketing, customer loyalty, and growth teams. It delivers the deepest insights into user, process and technology experiences, video-like replays of real sessions, and robust automation to optimize journeys and workflows. With highly customizable data science and developer tools, GermainUX adapts to your needs — all at a fraction of the cost, with dedicated support to help your organization boost adoption, conversion, and productivity. Proven Impact: - A CRM team cut User Experience (UX) issue MTTR by 50–90% in just one day. - An eCommerce team increased conversion rates by 470% in two months. - An HR team reduced process time by 40% in three months.

Need help?

Germain UX

San Francisco

https://germainux.atlassian.net/servicedesk/customer/portal/1

Support Phone+1-415-946-4048
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